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Lead Sales Associate - Part-Time - TOMMY HILFIGER

LEAD ASSOCIATE

REPORTS TO: Store Management

SUMMARY: The Lead Associate’s primary function is to sell and promote Tommy Hilfiger merchandise through execution of the TH Customer Service Standards. The Lead Associate has cash responsibilities and also performs a variety of operational activities as assigned by Store Management.

OVERALL RESPONSIBILITIES

• Consistently provides TH Customer Service to company standard.

• Keep merchandise filled to appropriate levels on sales floor.

• Ensure the store is visually distinctive and appearance impeccably maintained.

• Minimize shortages through proper loss prevention procedures.

• Demonstrates awareness of store sales plans and results.

• Demonstrates awareness of individual contribution to business results.

• Follow all operational policies and procedures.

• Manage time and prioritize tasks.

• Demonstrate effective written and verbal communication skills.

• Attends Take 5 meetings and participates in staff meetings, as required.

CUSTOMER SERVICE RESPONSIBILITIES

• Generate maximum sales potential in accordance with the TH Customer Service standards.

• Builds repeat customer base through excellent data capturing and service.

• Maintains strong knowledge regarding product, promotions, and special events in order to communicate to customers for more effective selling.

• Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner.

• Effectively maintains zone coverage; acknowledges every customer within the zone; treats customers with priority over assigned tasks.

• Demonstrate effective written and verbal communication skills.

• Manage time and prioritize tasks.

PERSONAL:

• Represent the TH image through personal and professional appearance.

• Demonstrate professional image and conduct.

• Must be flexible to work rotating hours, as assigned by management.

• Communicate concerns to management.

• Assist in developing Sales Associates.

• Maintain respect of peer group, staff and supervisor.

• Create energy and excitement around shared goals and values and acts with integrity.

• Support all company / management decisions.

• Change schedules, adapt to the needs of the position, undertaking night shifts, weekends and holidays.

OPERATIONAL RESPONSIBILITIES:

• Adhere to Policies and Procedures.

• Observe sales floor and stockroom for loss prevention and advises management of any unusual internal or external activity.

• Execute Opening and Closing checklist duties as directed by store management to ensure store is always ready for business.

• Operate all register transactions including that of management (refunds, exchanges, associate sales, post voids, store credits, sale sends, gift cards, cash pulls)

• Authorized to reconcile all media when requested: Count in register tills, count down register tills, safe cash fund secondary verification, audit registers between cashiers.

• Able to lift a minimum of 40 pounds and able to stand for long periods of time.

MERCHANDISING & VISUAL RESPONSIBILITIES:

• Ensure consistent and accurate replenishment of product onto the sales floor.

• Comply with visual presentation standards.

• Execute markdowns and re-merchandise, as needed.

• Maintain store organization fixtures/hardware/general cleanliness.

PVH Canada Inc. shall notify its employees and the public about the availability of accommodation for applicants with disabilities and its recruitment process.

DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.