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Microsoft Corporation Marketing Operations Business Program Manager in Cambridge, Massachusetts

The Global Demand Center is looking for a seasoned Marketing Operations Business Program Manager (BPM) to drive agile marketing campaign operations. This person thrives on bringing order to chaos, is a consummate team player and collaborator and is hyper focused on the customer and business results.

The BPM loves to understand the E2E process and the details of how things work but is also able to step back and see the forest for the trees. This role will act as the central “hub” across a vast array of team members, vendors and partners including Strategic Marketers, Marketing Technologists, Platform Specialists, Data Analysts, Field Operations Specialists, Content Operations, Localization, and many others.

As the BPM, they will be expected to lead and drive these cross-functional teams to problem solve, drive resolution, and ensure that the campaigns are delivered on time, with quality and at scale with the ultimate outcome being world class customer experiences and business impact. In addition, as the owner of the E2E operations/ecosystem, this person will be identifying, collaborating, and leading process transformation to continually improve speed, quality, and scale.

This is a unique opportunity to be a thought leader at the intersection of marketing and technology to help take the Marketing Operations business to new heights of innovation and results.

Responsibilities

  • Being a marketing technology and operations leader - Understanding marketing technology opportunities and guiding the team on approaches to best suit ultimate business goals – meeting the buyer/customer where they are in their journey, no matter what property they are on (web, email, mobile, paid media, in-product).

  • Driving the events marketing automation campaign, onboarding, and operations lifecycle from campaign concept through global launch and continuous optimization of customer experiences.

  • Work with the events business team to plan and implement operational aspects of digital marketing events.

  • Running a virtual team with other marketing professionals (product marketers, campaign managers, technology partners, content creators, designers, marketing automation specialists, email builders, web, demand generation, analytics, and others) aligned to one or more campaigns in the portfolio to build, launch, measure, and optimize marketing to drive business results.

  • Drive operation execution of campaign strategies across marketing functions including marketing automation, customer communications, and inside sales.

  • Act as a partner and strategic advisor to the marketers to develop actionable insights and recommendations to improve overall campaign performance.

  • Establish baseline measurements to enable the identification, quantification, and ability to measure improvements in our operating model to reduce time, skill, and overall costs.

  • Partnering deeply with other marketers to develop and understand the vision, define clear and measurable goals, and make key decisions regarding how to implement.

Qualifications

  • A seasoned business program manager, with 5+ years direct experience in leading large cross-functional teams in business, marketing, or product engineering. Experience managing/working in marketing campaign operations a plus.

  • Self-starter, ambitious, eager to dive in, and get work done.

  • Proven ability to program manages, problem solve and drive results, with an eye for details – not afraid to roll up sleeves and go deep.

  • A passion for the customer, customer experience and driving business results.

  • A consummate team player with excellent people/partnership skills; an ability to lead from behind is necessary.

  • Hands-on experience in managing large and small programs in Agile and other traditional project management methodologies.

  • Strong project management skills with proven record of accomplishment of successfully managing multiple projects simultaneously.

  • Ability to work in a very fast-paced, high-volume environment, with the ability to quickly assess, triage, adjust and tackle is necessary.

  • Skilled at bringing order and frameworks to fluid environments with optimism, resiliency, and flexibility.

  • Excellent communication, inter-personal, and cross group collaboration skills.

  • Ability to deftly use Microsoft Excel, Visio, and PowerPoint (or similar) for effective communication, presentation, and process diagramming.

  • Strong process, continuous improvement, and execution mindset with an eye toward driving efficiency, scale, and quality.

  • Prior experience in implementing process improvements processes using data related insights.

  • Bachelor’s degree required, preferably in computer science, marketing, or business.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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