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Microsoft Corporation Business Program Manager in Cambridge, Massachusetts

Are you looking for the rare opportunity to drive high visibility programs delivering the vision of “One Microsoft”? Do you have experience in Contracting, Finance, Licensing, Microsoft Consulting, or Business Analytics? Join the Microsoft Worldwide Deal Desk team charged with driving Commercial Management programs and related strategies with the Microsoft organizations it supports. The Services Contracts and Consulting (SCC) team is looking for an experienced Program Manager to drive commercial management programs for the Worldwide Deal Desk, with specific focus in Microsoft’s Industry Solutions space.

What is Commercial Management? It is both the identification and development of business opportunities, and the development of the commercial contracting processes, tools and governance to effectively execute. For Microsoft’s WW Deal Desk; partnering with business stakeholders in Industry Solutions to mature and scale its commercial concessions, and driving toward a common commercial framework between Industry Solutions and Licensing, both of which the WW Deal Desk have governance over.

This role comes in at a critical evolutionary phase for Microsoft’s WW Deal Desk and Industry Solutions businesses. The opportunities for impact and optimizations are endless.

How we work

  • We value fast-iteration and adaptation.

  • We see ambiguity and complexity as opportunities to drive clarity and simplification.

  • We believe in autonomy, mastery, and purpose.

  • Our teams are self-managing. We work in cross-discipline and global teams - always.

  • We measure ourselves on delivery of value, period.

  • We keep the shark moving forward - always.


  • Developing strong business relationships with key internal stakeholders in WWDD and our Industry Solutions (MCS, CT&I, CSE) partners to clearly understand their business goals, challenges, and priorities.

  • Devising and driving strategic projects, most notably the scale and optimization of contracts and contracting empowerments and approvals.

  • Delivering value through structured program principles; the iron triangle of scope/schedule/budget, risk management and reporting.

  • Persona and stakeholder mapping. Important given the course of evolution underway between Industry Solutions (Consulting) and WW Deal Desk.

  • WW Deal Desk representative in organizational policy, process, governance and systems design discussions.

  • Identifying, prioritizing and driving commercial process optimization and standardization for scale

  • Change management lead and SME for initiatives impacting both WW Deal Desk and Industry Solutions, where applicable.

  • Engaging with internal stakeholders to prioritize and source projects/initiatives as well as capacity as needed. Managing or co-managing hygiene of SCC backlog.


  • Minimum of 5 years of either working in Microsoft’s Industry Solutions or Support (CE&S) or in other commercial contracting organizations; legal, contracting, offerings, pricing, strategy.

  • Minimum of 5 years of Program Management; proven ability to drive programs from ideation to design, build, launch, to operate.

  • Strong strategic leadership, storytelling and analytical skills, including ability to assess critical risks and trade-offs.

  • Demonstrated flexibility - willing to fill in the gaps rather than relying on others where necessary.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.