Job Information
Harvard University Assistant Manager in Cambridge, Massachusetts
63682BRAuto req ID:63682BRJob Code:Y0056M FD Food Services Mgt II Department Office Location:USA - MA - Cambridge Business Title:Assistant ManagerSub-Unit:Dining Services Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :056Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills:
Associates or Bachelors Degree in Hospitality Management or related field.
Strong record of business acumen including financial and human resource management.
Ability to learn and adapt to new computer systems and applications as needed.
Demonstrated ability to deliver exceptional customer service.
Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse constituency.
Strong time management, organizational and multi-tasking skills.
Ability to meet multiple deadlines and manage competing priorities.
Good professional judgment and ability to independently make sound business decisions.
Skilled at addressing a variety situations and negotiating successful outcomes with a diverse group of stakeholders.
Must be adaptable to a frequently changing environment and ability to remain calm in stressful situations.
Works professionally, ethically and with integrity; Uphold the vision and mission of HUDS and the University.
A passion for food and knowledge of current food trends.
Previous sales experience in an off-site catering environment.
Experience managing in a unionized environment.
Knowledge of Kronos timekeeping software or similar system.
Knowledge of FoodPro Menu Management system.
Ability to work nights, weekends and holidays and be on-call as needed.
Schedule requires manager to be in Unit during dinner service.
Additional Information:
Associates or Bachelors Degree in Hospitality Management or related field.
Strong record of business acumen including financial and human resource management.
Ability to learn and adapt to new computer systems and applications as needed.
Demonstrated ability to deliver exceptional customer service.
Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse constituency.
Strong time management, organizational and multi-tasking skills.
Ability to meet multiple deadlines and manage competing priorities.
Good professional judgment and ability to independently make sound business decisions.
Skilled at addressing a variety situations and negotiating successful outcomes with a diverse group of stakeholders.
Must be adaptable to a frequently changing environment and ability to remain calm in stressful situations.
Works professionally, ethically and with integrity; Uphold the vision and mission of HUDS and the University.
A passion for food and knowledge of current food trends.
Previous sales experience in an off-site catering environment.
Experience managing in a unionized environment.
Knowledge of Kronos timekeeping software or similar system.
Knowledge of FoodPro Menu Management system.
Ability to work nights, weekends and holidays and be on-call as needed.
Schedule requires manager to be in Unit during dinner service.
Department:Dining Services/ Lamont & BarkerPre-Employment Screening:Criminal, Drug Testing, Education, Employment, IdentitySchedule:Monday - Friday Flexible Schedule - 8 hours per dayJob Function:Hospitality & Dining Services School/Unit:Campus Services EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Basic Qualifications:
- Minimum of 2 years’ relevant work experience
Physical Requirements:
Position frequently involves long hours and widely diverse duties
Must be able to lift (approximately 20 to 30 pounds), bend, stoop and perform other physical exertion
Ability to stand for extended periods of time
Position frequently involves long hours and widely diverse duties
Must be able to lift, bend, stoop and perform regular walking and standing
Subject to wet floors, temperature extremes, and excessive noise
Working Conditions:
Ability to work evenings, weekends and holidays as needed
Subject to wet floors, temperature extremes, and excessive noise
Standing and walking for significant amounts of time is necessary
Position Description:
Operational Management
Lead team of one non-exempt service staff and more than 20 student employees across two operations in the overall management of a retail unit in full compliance with all food, occupational safety rules and regulations and customer service expectations.
Ensures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance and management, safety, etc.
Trains team members in the execution of menus and services in a financially responsible manner.
Develops policies and procedures for student-managed operations and holds team accountable.
Implement and monitor FoodPro menu and inventory management system including, but not limited to: ensuring cost control and mitigation of loss prevention, completion of weekly inventory audits; maintenance of appropriate inventory levels based on menu needs, etc.
Develop and maintain positive and professional relationships with internal and external University stakeholders.
Ensure all equipment (i.e.: espresso machines, refrigeration) is operational and physical plant is in good repair. Submits necessary requests for repair if necessary.
Implement and manage Unit-specific sustainability goals and programs.
Fiscal Management
Ensure financial viability of assigned Unit through development and management of budget based on realistic goals. Ensure all financial related tasks are completed in a timely and accurate manner.
Accountable for financial management of the Units including food cost management and inventories.
Submit all invoices and PCard documentation per HUDS policy and procedure. Audit and review documents for accuracy prior to submission.
Ensures all reporting is completed per University standards and all record-keeping is maintained in accordance with University policy.
Encourages creative approaches to improved financial viability including cost reduction initiatives and other related efforts.
Employee and Labor Management
Provide leadership and direction to a diverse team. Develop and maintain a positive and collaborative working environment that promotes, open communication, consistency, fairness and opportunities for continuous learning while achieving the vision and mission of HUDS and the University.
Develop and maintain positive, professional relationships with front line union and student staff via regular meetings, two-way communication, timely feedback, collaboration, and consistent visibility in the work unit.
Ensures performance expectations and work rules are clearly communicated and implemented via regular coaching, mentoring and regular staff meetings.
Ensure Kronos timekeeping system is accurately and regularly maintained. Process timecards and absence requests in a timely manner and per HUDS policy and procedure.
Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard’s Total Rewards website ( https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Work Format:On-Site