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At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

Quadient is looking for Field Service Technicians to work in the field, traveling to customer locations to provide service, maintenance, and installations. The Field Service Technicians we are looking for have the technical skills to troubleshoot issues and ensure that the equipment is installed and working properly, while also managing customer relationships to boost customer retention and satisfaction.

Your role in our future

• Provide service and support for Quadient Canada products during customer visits.

• Handle onsite installations, repairs, and maintenance tasks.

• Diagnose technical issues and recommend appropriate solutions.

• Train customers on proper usage of equipment and products.

• Stay comfortable working with both advanced technologies and hands-on tasks.

• Manage the stock of replacement parts and equipment.

• Promote Quadient products and services to customers.

• Stay up-to-date with technological advancements and regulatory standards through company-sponsored training and independent learning.

• Produce accurate and detailed service reports in a timely manner.

• Document all installations and repairs.

• Adhere to company procedures and protocols.

• Achieve or surpass key field service performance metrics.

• Collaborate with the technical team and share insights across the organization.

• Understand customer needs and offer appropriate recommendations.

• Build and maintain strong, positive relationships with customers.

Your profile

• Proficient in speaking and writing English.

• Proven field service experience.

• A team player with a passion for assisting customers.

• Ability to troubleshoot, test, repair, and service technical equipment.

• Prior experience with copier machines, printers/scanners, ATMs, PCs, appliances, or vending machines is a plus.

• Excellent verbal communication skills with strong listening abilities.

• Strong interpersonal skills to build and maintain positive customer relationships.

• Effective time-management skills to handle appointments and stay on schedule.

• Strong organizational skills and a sense of urgency.

• Ability to work independently with minimal supervision.

• A valid driver’s license and clean driving record, with the ability to travel within assigned territories.

• Ability to lift up to 20 kg and dual lift up to 68 kg.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Bring your ideas to life. Apply now.

Rewards & Benefits

Flexible Work : Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing : Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.