Job Information
Rogers Inbound Telesales Consultant - In Office in Calgary, Alberta
Inbound Telesales Consultant - In Office
At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we support them through their journey. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:
Who we’re looking for:
We’re looking for Sales Consultants who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to uncover customer needs while recommending products and services that add value. You thrive on the energy of in-person collaboration as you work closely with your team in our Calgary office.
What’s in it for you:
We believe in investing in our people and helping them reach their potential as valuable members of our winning team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:
This position offers a competitive salary, performance-based bonus and performance-based salary review
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA and Stock matching programs
50% off in-market Rogers services & Blue Jays tickets, 25% off Today’s Shopping Choice items, 20% discount on all wireless accessories
150 first-year entrance scholarships of $2,500 available for eligible employees and their dependents starting post-secondary studies in the Fall.
Paid time off for volunteering
Company matching contributions to charities you support
Growth & Development:
Expand your skill set and participate in mentorship and leadership development programs
My Path: self-driven career development program
Rogers First: priority in applying to internal roles of interest
Wellness:
Homewood employee & family assistance program
Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
Discounted fitness membership
Our commitment to the environment and diversity:
Work for an organization committed to environmental protection
Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.
What you’ll do:
Welcome our customers in a friendly and personal manner
Connect with our customers from across Canada, asking the right questions to analyze their needs, and skillfully presenting tailored sales solutions
Primarily inbound calls, supporting chat and/or outbound calls when required
You will receive training on different brands, products, services
Create a sense of urgency to close the sale and meet first call resolution
Meeting performance-based goals and sales targets
Navigating our systems and tools to locate the best offers
Greet customers in a friendly and personal manner and build rapport
Providing the customer with all the required information to make an informed buying decision
Educating customers on their existing products and services
Addressing any follow up questions, confirm first bill expectations and inspire confidence
Receiving ongoing training and certifications for Roger’s different brands, products and services
What you bring:
Willingness to work a flexible schedule, including evenings, weekends, and holidays
Experience in sales and contact centre roles is an asset
Strong verbal communication skills and active listening
Ability to multi-task in a fast-paced environment while navigating multiple computer systems
Proactive and action-oriented, with a drive to meet deadlines and deliver results promptly
Brand Ambassador who thrives in a dynamic work environment and seeks continuous learning and career development at Rogers
Customer-focused champion and resourcefulness and strong problem-solving skills
Interpersonal skills while working in a collaborative team based environment
To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification.
Schedule: Full Time
Shift: Variable
Length of Contract: No Selection
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 315263
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ (https://performancemanager4.successfactors.com/doc/custom/RCI/Recruitment_Process_FAQ_EN.pdf) .
Posting Notes: Customer Experience
Location:
Calgary, AB, CA
Being a Rogers team member comes with some great perks & benefits including:
· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs
*available for full-time and part-time permanent employees, some restrictions apply
Looking for career guidance and inspiration?
Catch up on the latest episodes of For the Love of Work (https://fortheloveofwork.ca/) podcast with Dr. Sonia Kang.