Experience Inc. Jobs

Job Family: SCM-Procurement / Supply Chain Logistics

Req ID: 416348

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

• Engaging, challenging, and fast evolving, cutting edge technological environment.

• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.

• Employee perks and discounts.

• Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2024 and Greater Toronto's Top Employers 2022.

What will you do?

Your primary focus will be in Service Coordination with involvement in Billing Coordination. Service Coordination’s focus is to respond to calls from customers, to understand their needs and to respond appropriately. You will dispatch technicians to on-call services and planned maintenance visits to guarantee customer satisfaction and to optimize profitability of the division. Billing Coordination's focus is to manage the billing of Time and Material services by verifying performed services and invoicing requirements.

Responsibilities:

Service Coordination:

• Provide prioritization and coordination of activities and resources.

• Handle incoming customer service requests via the phone and/or email.

• Schedule and dispatch activities using resources to execute Service Agreements and respond to customer requests.

• Make decisions regarding the scheduling of resources and material.

• Proactively follow-up with customers after completion of services to ensure a high level of satisfaction.

• Arrange for all necessary materials, documents, tools and equipment to complete tasks as required.

• Monitor progress on jobs via feedback from Technicians and the planning tool on a regular basis and take action as required.

• Participate in process improvement.

• Support the technical team in communications with customers.

Billing Coordination:

• Make sure work is fully completed and ready to invoice.

• Create billing in a timely and correct manner based on applicable contracts.

• Attend to queries and questions from the Collections Team as required.

• Participate in process improvement.

• Support the central invoicing team in communications with customers.

What will you need to succeed?

• Understand the client’s needs and respond to them effectively & efficiently

• Strong verbal and written communication skills

• Be organized: know how to prioritize tasks and complete them on time

• Ease of working in a fast-paced environment

• Concern for quality: follow established standards

• Ability to work independently, with minimal supervision

• Motivated and efficient under pressure; good problem-solving skills

• Sense of empathy; Team spirit; Collaboration skills

Assets

• Service Coordinator assets: Field service dispatch experience, SAP knowledge, Time management, Flexible prioritization

• Billing assets: Billing experience, SAP systems Knowledge, Basic accounting skills

About us.

We share our ideas and champion the people behind them.

For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Active across Canada, the company focuses on intelligent infrastructure for buildings and distributed energy systems and on automation and digitalization in the process and manufacturing industries. Siemens brings together the digital and physical worlds to benefit customers and society. Through Mobility, a leading supplier of intelligent mobility solutions for rail and road transport, Siemens is helping to shape Canada’s passenger rail services. Via its majority stake in the publicly listed company Siemens Healthineers, Siemens is also a leading supplier of medical technology and digital health services. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power.

Making a difference together we raised $385,000 towards charitable contributions, support over 38 non-profit organizations and planted 660 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

#LI-Remote

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca .

Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.

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