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Munson Medical Center Regional Manager - Patient Access Services in Cadillac, Michigan

Munson Healthcare is seeking a Regional Patient Access Services Manager to serve the South Region of our healthcare system. This role can choose to have a home base in the Cadillac, Manistee, or Frankfort area, but will be required to travel on a regular basis to each of the 3 entities under the scope of this role. We're seeking someone with regional management experience, as well as someone with a background in Patient Access services or similar service lines. Summary:

Responsible for planning, directing and overseeing the operations and fiscal health of Patient Access Services within the designated Region.


Bachelor’s degree in Healthcare or Business related field preferred with 5 years’ experience in patient access. In lieu of Bachelor’s degree, a candidate with an Associate’s degree and 8 to 10 years extensive, applicable patient access experience.

A minimum of 5 years supervisory experience is required.

A comprehensive knowledge and understanding of the revenue cycle, with particular emphasis on registration, scheduling, and collections required.

Demonstrated ability to lead/direct others and to work effectively with persons of varied background education experience.

Proven outstanding customer relationship skills required.

Proven ability to communicate effectively/accurately both verbally and in writing is required.

Proven ability to manage denials preferred.

Ability to travel and manage teams across a geographic region.

ORGANIZATION This position reports directly to the System Director of Patient Access Services.

Facilitates the work activity of General Registration, PDS Registration and Emergency Department Registration (Twenty-four hour operation) within a defined region of Munson Healthcare.

Works closely with the Managers of Central Scheduling, Lab, Radiology, ER, Surgery, specialty clinics, Oncology, the Business Office, and Patient Financial Assistance.

Must maintain a positive working relationship with all ancillary departments.


No clinical contact with patients.


  • Supports the Mission, Vision and Values of Munson Healthcare

  • Embraces and supports the Performance Improvement philosophy of Munson Healthcare.

  • Promotes personal and patient safety.

  • Uses effective customer service/interpersonal skills at all times.

  • Provides leadership and direction in developing and implementing policies and procedures utilizing JCAHO Standards and other regulatory guidelines in their development.

  • Promotes employee satisfaction.

  • Ensures a proper level of staffing is maintained through the tools provided. Matching cost of staffing to volume of work metric.

  • Maintains personal knowledge of MHC personnel polices and administers fairly and uniformly. Ensures evaluation of performance of all staff on going on a timely basis and recommends appropriate action. Utilizes progressive corrective action according to policy when appropriate.

  • Manages human resource utilization and supports staff development. Assesses staff continuing education needs and plans to assist staff in meeting those needs. Plans, facilitates, and documents appropriate orientation and competency programs.

  • Develops and implements unit goals, objectives and productivity targets annually incorporating strategic imperatives. Reviews, reports on progress, and revises as necessary. Designs statistical tracking to track department volumes and goals.

  • Participates in the development of the annual Capital Equipment and Operations Budgets. Is accountable for maintaining the integrity of the unit budget. Utilizes resources appropriately and reports variances.

  • Utilizes process improvement techniques for appropriate issues throughout Munson Healthcare. Develops and implements plan for Quality Review of unit programs and services. Recognizes and reports to Risk Management all occurrences, which might result in liability of the hospital. Manages the monthly quality assurance/control activities on work performed

  • Researches interdepartmental issues, takes corrective action in a timely manner, and promotes respectful responsive communication between departments to promote patient centered care.

  • Continually evaluates departmental function and the delivery of patient services. Keeps Director informed regarding level of care/service being provided and level of patient and employee satisfaction.

  • Performs other duties and responsibilities as assigned.