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This is a Customer Quality Support Specialist position located in the Byhalia, MS area. 

Job Summary:  The Customer Quality Support Specialist is the first point of contact for support of post shipping errors from the distribution network for customers and business partners of the Instillation Products in United States.  In this role you will utilize your customer service skills and knowledge, you will aid the Distribution Center team by responding to customer inquiries.

Responsibilities: You will be mainly accountable for: Ensuring that inquiries are resolved and assist in any necessary escalation and creating a positive customer experience by giving them regular updates and clarification. Delivering effective solutions to customers with post shipping queries by coordinating with internal resources to resolve the issue. Monitoring the status of all inquiries to ensure timely and complete resolution. Working with Distribution Center Operations teams to provide internal and external customers updates on order status and operational calendars.

Qualifications: HS Degree/GED required, Associate degree in business, communication or a related field is preferred. Two years of experience in Customer Service or related filed, working as a CSR with both telephone and email inquiries in the industrial market. Effective communicator both in written responses and over the phone. Excellent Microsoft Office experience. Previous experience in SalesForce a plus. Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us ABB Installation Products Division (formerly Thomas&Betts),  helps manage the connection, protection and distribution of electrical power from source to socket. The Division's products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world. The Commercial Essentials product segment includes electrical junction boxes, commercial fittings, strut and cable tray metal framing systems for commercial and residential construction. The Premier Industrial product segment includes multiple product lines, such as Ty-Rap cable ties, T&B Liquidtight Systems protection products, PVC coated and nylon conduit systems, power connection and grounding systems, and cable protection systems of conduits and fittings for harsh and industrial applications. The Division also manufactures solutions for medium-voltage applications used in the utility market under its marquee brands including Elastimold reclosers and switchgear, capacitor switches, current limiting fuses, Homac distribution connectors, Hi-Tech Valiant full-range current limiting fuse for fire mitigation, faulted current indicators and distribution connectors, cable accessories and apparatus with products for overhead and underground distribution. Manufacturing includes made-to-stock and custom-made solutions.

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.

Equal Employment Opportunity and Affirmative Action at ABB Inc. ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physic l or mental disability, protected Veteran status, or any other characteristic protected by law.