Experience Inc. Jobs

Description

We are seeking an experienced and motivated CONTRACT B2B Collections Specialist to join our team. This role is responsible for managing business-to-business accounts receivable, ensuring timely payments, and maintaining positive relationships with clients. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to resolve payment discrepancies efficiently.

Key Responsibilities:

• Accounts Receivable Management: Monitor and manage the accounts receivable portfolio, ensuring timely collection of outstanding invoices from business clients.

• Customer Communication: Contact customers via phone, email, and written correspondence to follow up on past-due accounts while maintaining a professional demeanor.

• Dispute Resolution: Investigate and resolve billing discrepancies, short payments, and disputed invoices to ensure prompt payment.

• Payment Plans: Negotiate and establish payment plans with clients as needed, balancing customer retention with company cash flow goals.

• Account Reconciliation: Reconcile customer accounts, including unapplied payments, credits, and adjustments, to ensure accuracy.

• Reporting: Generate and analyze aging reports to track delinquent accounts and identify collection trends or issues.

• Documentation: Maintain accurate records of all collection activities, including customer interactions, payment agreements, and follow-up schedules.

• Collaboration: Work closely with the sales, customer service, and accounting teams to address client concerns and ensure alignment on account statuses.

• Process Improvement: Recommend and implement process enhancements to improve collections efficiency and reduce DSO (Days Sales Outstanding).

  Requirements

Qualifications:

• Education: High school diploma or equivalent required; an Associate’s or Bachelor’s degree in Accounting, Finance, or a related field is preferred.

• Experience: 2+ years of experience in B2B collections or accounts receivable; experience in a high-volume environment is a plus.

• Technical Skills: Proficiency in accounting software (e.g., QuickBooks, SAP, or Oracle) and Microsoft Excel (pivot tables, VLOOKUP, etc.).

• Knowledge: Familiarity with credit analysis, payment terms, and collections best practices.

• Soft Skills: Excellent communication, negotiation, and problem-solving skills; ability to manage multiple tasks and prioritize effectively.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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