Job Information
Cleveland-Cliffs Inc. Associate Customer Account Representative in Burns Harbor, Indiana
Cleveland-Cliffs Steel has an immediate opportunity for Associate Customer Account Representatives at our Burns Harbor, IN location. The Associate Customer Account Representative position provides support and assistance to a specific customer group by investigating and answering customer questions and inquiries. The ideal candidate will assist with routine order processing, as well as the collection, analysis, and reporting of specific information to customer(s), gaining familiarity with account and/or functional customers over time. The ideal candidates will enjoy working in a fast-paced team environment, where multi-tasking and managing competing demands are critical to success. Summary of Responsibilities:
Building strong customer relationships with internal and external customers.
Possessing a working knowledge of plant processes, product characteristics, and systems requirements necessary for the completion of duties.
Managing orders including order entry, forecasting, and pricing.
Managing order status and expediting to meet customer requirements.
Working closely with account sales to manage assigned customer accounts.
Completing daily tasks required by the department.
Other duties as assigned.
Minimum Qualifications:
High school diploma/equivalent and 2 years relevant work experience or Bachelor’s degree.
Working knowledge of computers and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Strong problem solving, planning and decision-making skills.
Excellent written and verbal communication skills.
Ability to demonstrate strong time management and organizational skills.
Ability to work well with team internally and externally across departments.
Ability to multi-task and prioritize.
Ability to demonstrate attention to detail.
Preferred Qualifications :
Bachelor's degree
Knowledge in SAP
Proven analytical capabilities
Working knowledge of Microsoft Teams
Intermediate level in Microsoft Excel
Cleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including top pay with variable compensation opportunity, health insurance, retirement plan, education assistance , paid time off and more!