Job Information
Hub International Team Lead, Commercial in Burnaby, British Columbia
HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEUR mindset to join our team!
We are the 5th largest insurance brokerage in the world with 16,000+ employees across North America. Our culture is renowned within the industry, and we value our people and their development! We invest our time in helping highly self-motivated individuals achieve their goals in our fast-paced and dynamic environment.
We are Proud to Offer
Hybrid work arrangement
Competitive compensation
Comprehensive tuition financing and career-related training and development
Customizable flexible benefits options for you and your family
A progressive employee assistance program through LifeWorks
Mental and physical wellness initiatives
A positive, collaborative, and team-oriented environment
Ongoing personal and career development
The Opportunity
Working with the Vice President and Managers, the Team Lead, Commercial Operations will support and guide the Commercial Lines team through training and best practices.
The Team Lead will assist in the implementation of process workflows and ensure that staff are up to date with current procedures and processes.
The Responsibilities
Team Development
Provide support and training for new hires and existing employees
Collaborate with Team Leads in REP to cross-train and provide support as needed for off-program business
Maintain strict confidentiality for all corporate and employee issues
Coach and mentor new and experienced staff members
Share and reinforce service level guidelines and process workflows
Work with Learning and Development leaders to structure and facilitate quarterly soft skills training
Operational
Collaborate effectively with Commercial Managers and Producers to ensure excellence in client service
Act as the day-to-day “go-to” person for employee inquiries on technical, processing and/or training questions
Assist with problem solving in the absence of a manager
Foster positive team and client relationships
Support team members through corporate initiatives and change management
Review processing for accuracy and regularly audit accounts as assigned
Act as floater as required based on peak periods and scheduling
Provide feedback to Managers on new hires with regards to training uptake and processing audit results
Participate in project implementation and EPIC super user group
Stay current with new training and systems procedures
Maintain strong technical understanding of insurance coverages and products
Work with the Business Technology team to ensure that the current workflows and procedures are consistent with the rest of the organization
Build out and update training workflows as needed
Support the production team on a small book of business to remain current with processes
Lead and facilitate the monthly team bulletin meetings – scheduling, agenda preparation and distribution of meeting minutes
Additional Responsibilities
Participate in project implementation and training
Review audit reports
Reconcile accounting transactions and activities
Other duties and responsibilities as assigned by Manager
Qualifications
Minimum two years Commercial industry experience
General Agent Level 2 license
Intermediate level of computer knowledge
Excellent communication skills (written and verbal)
Knowledge, Skills & Abilities
Strong accountability and self-starter
Excellent communication skills (written and verbal)
Ability to organize workload and competing priorities
Thrives in a fast-paced environment
Systems and applications proficiency
The expected salary range for this position is $70,000 - $85,000 annually and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.
Our Culture Starts with You
We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
We want you to be INNOVATIVE and open to sharing your ideas
You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
You work with a high degree of INTEGRITY and ACCOUNTABILITY
To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!
Department Business Operations
Required Experience: 2-5 years of relevant experience
Required Travel: Negligible
Required Education: Diploma
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.
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