Experience Inc. Jobs

Location: Ben & Jerry’s Corporate Offices & Burlington Scoop Shop

About Ben & Jerry’s

Ben & Jerry's Homemade Inc., started in 1978 in a renovated gas station in Burlington, Vermont, USA, founded by childhood friends and dedicated activists Ben Cohen and Jerry Greenfield. In 2000 Ben & Jerry’s became a wholly owned autonomous subsidiary of Unilever with a unique governance structure that provides for an independent Board of Directors vested with primary responsibility for advancing Ben & Jerry's social mission and ensuring the essential integrity of the brand.

Ben & Jerry’s is one of Unilever’s most valuable and iconic brands, with annual turnover exceeding €1 Billion, and with high ambitions to double the business, and expand its impact throughout the world. Central to the mission of Ben & Jerry's is the belief that all three parts of its mission must thrive equally. This translates into a high-paced growth environment without compromising our grassroots and activist spirit. That is how we remain a true purpose-led organization with a connected 3-part mission, which you will find reflected in our KPI’s.

Ben & Jerry’s 3-Part Mission:

Social mission: We initiate innovative ways to improve the quality of life locally, nationally, and internationally specifically on Climate Justice and Social Justice, Racial Justice, and Economic Justice

Product mission: We make and distribute the finest quality natural ice cream and euphoric concoctions

Economic mission: We operate our Company for sustainable, Profitable financial growth

Role Overview

The role of the VT Catering Experience Manager is to lead the sales and delivery of our catering operations for the Northern Vermont region while living the Ben & Jerry’s 3-part mission daily. The Catering Manager will work primarily from the Ben & Jerry’s Central Offices in South Burlington where the catering commissary is located, with time also spent at the Flagship location in Burlington, Vermont. Their goal is to facilitate a seamless year-round operation serving business events, weddings, vending events, and private parties. The Catering Manager will also support the flagship business in the off-season providing support working front-of-house and assisting with special projects. The Catering Manager will report to the Manager of the Flagship Scoop Shop.

What You W ill Need to Succeed

• Supervise and provide direction/communications to the catering staff, ranging from 3 to 10 employees, with a strong emphasis on ensuring that the appropriate staff is available to service our fluctuating business needs and last-minute changes to the catering calendar.

• Organize the hiring and orientation of catering staff. Provide support in preparation for weekly payroll. Conduct catering lead trainings with an added emphasis on driver safety and proper loading/unloading of equipment.

• Accountable for maintaining a highly organized and efficient catering commissary. Organizing preventative maintenance, replacement and repairs for all freezers, equipment, and vehicles. Ordering inventory needed for catering operations to operate independently.

• Accountable for all daily and weekly financial reporting requirements including daily sales and deposit reports, purchasing, cash management, vault balance, and monthly transfer logs as well as end of month inventory count and financial month closing process.

• Manage leads, opportunities, and client interactions through Salesforce.

• Oversee the commissary’s inventory, tracking sales and inventory levels to ensure proper stock levels. Report financial progress of the catering business and generation of monthly profit/loss statements.

• Manage the inventory ordering process which includes ordering, receiving, storage, and logging of all inventory items. Maintain and track all invoices for reporting needs.

• Participate in store planning and development meetings with the Flagship Store Managers and attending other company meetings and activities to keep informed about the objectives of the Brand.

• Support the Flagship operations in the off-season when catering demand is low, including the ability to work front-of-house operations and provide additional management coverage.

• Potential opportunities to work on special projects as assigned by the Retail Operations and Brand Experience teams.

• Participate in first aid and emergency response for flagship operations, with the ability to serve as the onsite manager for all emergency situations. Actively support company safety goals by ensuring consistent safe work behaviors.

  Skills

• 6+ years’ experience catering or supervising staff in a retail or food service environment

• Flexible work hours including nights, weekends, and holidays

• Experience in high volume, fast paced retail environment

• Strong accounting/finance skills

• Excellent communication, interpersonal and customer service skills

• Strong organization, follow-through, and time management skills

• Efficient initiative and a detailed focus on the “big picture”

• Strong project management skills and problem-solving ability

• Experience in handle customer complaints and providing recovery

• Ability to handle stressful situations calmly and quickly

• Highly professional, patient, energetic, team-oriented individual with a positive “can –do” attitude and a strong commitment to outstanding customer service

• Self-motivated, autonomous, proactive, and responsive disposition to anticipate and fulfill customer and staff needs

• Computer proficiency, esp. Excel, Word, Outlook, Sales Force

• Valid driver’s license

• Physical aspects of the job include: oversize merchandise handling, bulk containers of ice cream, supply orders, general cleaning and maintenance and standing for long periods of time

  What We Can Offer You

  Unilever at a Glance (https://www.unilever.com/our-company/at-a-glance/) | Working at Unilever (https://careers.unilever.com/working-at-unilever) | Powering our Purpose (https://www.unilever.com/our-company/our-approach/) | Planet & Society (https://www.unilever.com/planet-and-society/) | Unilever’s Brands (https://www.unilever.com/brands/) | Unilever on LinkedIn (https://www.linkedin.com/company/unilever/life/b7f02351-17bd-4ffc-aaa9-2d984072cd3a/) | Strategy | Unilever (https://www.unilever.com/our-company/strategy/) | Diversity, Equity & Inclusion (https://careers.unilever.com/diversity-and-inclusion) | Careers at Unilever (https://careers.unilever.com/) | Benefits, Learning, & Wellbeing (https://careers.unilever.com/benefits-learning-wellbeing) | Latest News About Unilever (https://www.unilever.com/news/news-search/)

Pay: The pay range for this position is $56,800 to $85,200. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. Bonus: This position is bonus eligible. Long-Term Incentive (LTI): This position is LTI eligible. Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other characteristic protected by local, state, or federal law and will not be discriminated against on the basis of disability.

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination is Illegal and Pay Transparency Nondiscrimination Provision.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com . Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.

Job Category: Customer Development

Job Category: Ventas

Job Category: Développement de la clientèle

Job Type: Field Sales Ops Worker (Blue Collar)_Modern Trade

Industry: UnileverExperiencedProfessionals