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Burlington City of Airport Ambassador - Part Time (Sunday - Wednesday) in Burlington, Vermont

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1030855

This position is responsible for providing information, assistance, and security measures at the\ terminal, ground transportation areas and parking office, and as necessary processing\ transactions using fee computers for customers while referring more complex issues to foremen\ and/or supervisors. In addition, this position assists in maintaining a clean, welcoming, secure\ and professional environment.\ Union: American Federation of State County and Municipal Employees (AFSCME).\ Please note the schedule in the posting: 24 hours/week, Wednesday Saturday, 6 pm to\ 12 am.\ ESSENTIAL JOB FUNCTIONS:\ Serve as a front line ambassador at Burlington International Airport terminal buildings,\ roadways and parking office, by actively engaging with customers to provide assistance\ with luggage and wheelchairs, answering questions, giving directions, parking information\ and maintaining safety and security requirements.\ Process transactions and collect fees from customers in a courteous and respectful\ manner using automated fee computers for exiting vehicles and assist customers with the\ use of self-service / self-pay equipment.\ Be knowledgeable of airport facilities, airport terminal and fire exits as well as other airport\ buildings and traffic routes.\ Observe, understand and be knowledgeable regarding Airport and TSA security\ requirements\ Keep informed of airline arrival and departure schedule at the Burlington International\ Airport.\ Be knowledgeable and able to communicate information regarding access and availability\ of ground transportation at the Airport.\ Regularly patrol areas outside Airport Terminal and Parking Garage acting as an\ ambassador to the airport.\ Communicate and cooperate on security and customer service matters with Airport\ Operations and Burlington Police officers assigned to the Airport.\ Maintain and enhance positive public relations by responding promptly to complaints and\ inquiries by the traveling public.\ Enforce airport rules and regulations and City Ordinances relating to ground transportation\ services, traffic flow, and parking of vehicles, including but not limited to directing traffic.\ Follow procedures and prevent security breaches by properly manning the North\ Concourse Exit Lane as directed by Airport Operations.\ Collect luggage carts and wheelchairs on a regular basis throughout the day.\ Assist with monitoring vehicles in the parking garage, including directing vehicles to the off\ premises parking lot when the parking garage has reached capacity.\ Understand and execute Ground Transportation duties such as; permit distribution, which\ includes collection and recording of payment, and paperwork filing.\ Work on a remote monitoring station to assist patrons of the parking garage upon\ entry/exit.\ Non-Essential Job Functions:\ Performs other duties as required.