Experience Inc. Jobs

Job Information

HealthEdge Software Inc Vice President, Quality Assurance - HRP in Burlington, Massachusetts


VP, Quality Assurance


We are looking for a Vice President, Quality Assurance to lead global teams on Software Quality automation and agility initiatives. This individual will be responsible for managing & mentoring a team of Engineers around the world who test HealthEdge’s applications and manage and develop build systems. We have modernized and consolidated much of our toolset in the development space but need to continue focusing on Quality and delighting our customer through automation. The VP, Quality Assurance is expected to be the key driver to continue moving the teams to the next level.

The Product:

With HealthRules Payer, our integrated solutions suite includes the industry's leading, digital, next-generation claims administration processing system, business intelligence, integration capabilities, a unique to industry configuration and promotion application, and home and host processing support available on both public and private clouds. The fact is, a Core Administrative Processing System (CAPS) needs to do more than just core administrative processing. That’s why HealthRules Payer has been ranked number one its class among CAP Solutions. Besides delivering 90%-97% first pass auto-adjudication rates and 99%+ accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value-based reimbursement models, benefits plans and provider contracts. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.

What you will do:

  • Develop and execute a strategic QA roadmap aligned with the division's objectives, incorporating best practices, industry standards, and regulatory requirements.

  • Lead and mentor a Global team of QA professionals, providing guidance, coaching, and support to foster a culture of accountability, collaboration, and innovation. This team will test the applications, API’s and databases and will include Release Engineering and Security Vulnerability testing.

  • Drive a customer focused effort to reduce quality incidents proactively and lead a strategy for reduction and root cause analysis.

  • Establish and maintain QA standards, policies, and procedures to ensure consistency and effectiveness across projects and teams.

  • Collaborate with cross-functional teams including product management, development, implementation, and customer support to drive quality throughout the software development lifecycle.

  • Define and implement metrics and KPIs to measure and track QA performance, efficiency, and effectiveness, and utilize data-driven insights to drive improvements.

  • Oversee the design and execution of comprehensive test plans, test cases, and test scenarios to validate software functionality, performance, and scalability.

  • Drive automation initiatives to increase test coverage, reduce manual effort, and improve overall efficiency and reliability of QA processes.

  • Partner with regulatory compliance teams to ensure adherence to industry regulations and standards such as HIPAA, HITRUST, and CMS guidelines.

  • Conduct regular risk assessments and mitigation strategies to identify and address potential quality issues proactively.

  • Act as a key liaison with clients, providing insights and guidance on QA-related matters, addressing concerns, and ensuring alignment with client expectations.

  • Be a change agent and drive a DevOps mindset of CI, CD and full automation within the product development teams.

  • Drive the root cause analysis process across the organization.

  • Provide quality data collection, analysis and interpretation.

  • Participate in and improve Agile software development ceremonies.

  • Drive process improvements and engage in regular process audits.


What you bring:

  • 10+ years of experience in software QA leadership in roles of increasing responsibility.

  • Proven experience leading, mentoring, reshaping, and growing software QA and Security Vulnerability testing teams.

  • 10+ years’ experience testing client-server applications, web applications, API’s and databases.

  • Solid experience with testing software in Unix/Linux environments.

  • A BS is required, an MS is preferred.

  • Very strong communication (both written and verbal) and organizational skills.

  • Proven experience to be highly responsible, self-disciplined, motivational, creative, confident and a quick learner.

  • Ability to build strong working relationships with others at all levels in the organization.

Bonus points:

  • Experience with multiple testing techniques for data, API & web application testing in the Cloud.

  • Familiarity with software security weakness, vulnerability and secure code review.

  • Familiarity with industry application platforms, PaaS, Docker, etc.

  • Extensive experience working on multiple projects at a time in a fast paced, results oriented environment.

  • Experience in the healthcare tech space.

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees can belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: While HealthEdge is headquartered in Burlington, MA you may live anywhere in the U.S.

Type of Employment: Full-time, permanent

Travel%: 0

FLSA Classification (USA Only): Exempt

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

  • Work across multiple time zones in a hybrid or remote work environment.

  • Long periods of time sitting and/or standing in front of a computer using video technology.

  • May require travel dependent on company needs.

Job Locations US-Remote | US-MA-Burlington

ID 2024-4309

Category Information Technology

Position Type Full-Time

HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.