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Sutter Health Security Officer II in Burlingame, California


MPHS-Mills-Peninsula Medical Center

Position Overview:

Provides a secure and safe environment that allows patients, visitors, physicians, personnel and volunteers to deliver or receive quality services with minimal threats against their personal well-being and property. Is responsible for patrolling and monitoring facility premises, observing and reporting suspicious and unauthorized activities and unsafe conditions. Is responsible for access control, control of keys and emergency response and notification. Renders assistance and security related services to staff, physicians, patients, and visitors, including monitoring and restraining violent patients. Investigates and documents incidents relative to the facility and provides necessary liaison between staff and local law enforcement agencies.

Job Description :

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).



• Performs interior/exterior building and ground patrols to prevent fire, theft, misuse and vandalism of property, inspects doors, windows and locks to determine level of security.

• Secures or unlocks facility doors/entrances at specified times.

• Inspects all elevators and interior fire escape stairwells reporting any identified discrepancies to the Plant Operations and Maintenance Department personnel.

• Monitors surveillance equipment, inspects buildings, equipment, garages and access points and prevents losses and damages by reporting irregularities.

• Observes and assesses behavior while on patrol to deter incidents and ensure activity is not detrimental to the organization.

• Responds to emergency codes, fire drills and alarms.

• Provides security education and may conduct fire drills for the Safety Department.


• Responds to all emergency calls for assistance to control: disorderly conduct or combative patients, potential and/or actual infant or child patient abductions, bomb threats or reports of suspicious packages, evacuation incidents, and/or chemical spills, for crowd control purposes.

• Removes and/or restrains individual(s) to a secure location and if needed calls local authorities.

• Documents in detail observations, information, occurrences and witness statements.

• Assists with local authorities such as the police and fire department when needed.


• Reports unusual circumstances to the Lead Security Officer/Manager, and documents utilizing appropriate Security Incident Report (IR)

• Completes accurate, clear and legible Security Incident Reports, documenting all steps and results.

• Prepares daily incident, traffic, parking citations, work orders and inspection reports as they pertain to the scope and purposes of safety and security.


• Provides assistance and information to patients, visitors, physicians, volunteers, students and staff in order to maintain their safety, security and good public relations.

• Acts as first point of contact regarding security assistance for staff and visitors.

• Assists staff and visitors with lost and found items.

• Answers general questions related to the property or security policies and procedures.

• Identifies individuals with special needs and provides appropriate assistance.


• Provides a security presence within the ED for individuals, hospital personnel, County mental health personnel and the general public.

• Accepts individuals who are on a 5150 hold from law enforcement officers and works with law enforcement to ensure that the individual is settled into the facility and appears to be relatively stable prior to releasing the law enforcement officer to other duties.

• Assist to ensure the continued safety of patients, staff and visitors.

• The Security Services staff shall primarily use verbal intervention skills to achieve this goal, but may use physical restraint, if necessary.


HS Diploma or General Education Diploma (GED)


PSO - Proprietary Private Security Officer within 30 days

DL-Valid California Drivers License Class C


1 year recent relevant experience


General knowledge of the usual duty requirements of a security officer with an emphasis on the physical and emotional maturity required for the high degree of judgment and diplomacy necessary to work efficiently in a healthcare environment.

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

Ability to write incident reports and read business correspondence and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements (https://sutterhealth.sharepoint.com/sites/JobAnalysisLibrary/Shared%20Documents/General/TEMPLATES%20%28Adobe%20PDF%29/Security_189.pdf)

Job Shift:



Full Time

Shift Hours:


Days of the Week:


Weekend Requirements:

Every Weekend





Position Status:


Weekly Hours:


Employee Status:


Number of Openings:


Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $25.97 to $33.76 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.