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CAE USA INC Quality Assurance & Compliance Monitoring Controller in Burgess Hill, United Kingdom

Role and Responsibilities

Join CAE’s Quality Assurance and Compliance Monitoring team as Systems Specialist Controller (Centrik) at our Flight Training Centre in Burgess Hill, West Sussex. You will be assisting in the implementation of a Global framework for a centralized Safety, Quality Assurance and Compliance Monitoring system to enhance compliance and safety and give accurate, timely and pertinent data that will help guide and shape strategic decisions and the Corporate Enterprise Risk Management decision making process.

The role we are offering you

The role is focused on the management, customization and operational efficiency of the Centrik IT Management System within the framework of Safety, Quality Assurance, and Compliance Monitoring (SQA&CM) ensuring the system's reliability, training and supporting users globally and aligning the system's functionalities with business needs. You will be integrating new tools and technologies and co-ordinate effectively with global and regional teams to ensure our strategic objectives for safety and compliance monitoring are met.

Key Job Responsibilities

  • Administer the system's daily operations, ensuring high availability and minimal downtime.

  • Implement regular system checks to identify any potential issues or areas for improvement.

  • Ensure optimal performance of the system, manage updates, troubleshoot issues, and ensure system reliability across all operational areas.

  • Co-ordinate with the system provider and internal IT infrastructure teams to ensure the system's security and data integrity.

  • Customize the system's modules and workflows to precisely fit the organizational needs and processes.

  • Evaluate and implement integrations with other internal systems or third-party applications to enhance functionality and user experience.

  • Provide input to the ongoing development and improvement of Centrik structured training programs, tailored for different user groups within the organization, from basic to advanced levels.

  • Deliver training, as required, in co-ordination with the QA&CM Standardization Officer.

  • Create user manuals, FAQs, and tutorial videos to support the training.

  • Offer tiered support levels, resolving system-related queries and ensure users are proficient in utilizing the system to its full potential.

  • Analyze system-generated data to identify and forecast trends, areas for improvement and uncover insights into operational use and efficiency.

  • Utilize analytics tools to identify potential areas of compliance risk.

  • Present findings in clear, actionable reports for senior management, highlighting key metrics and recommendations for improvements.

Our ideal candidate

  • Has previous experience working with a fully functioning Integrated Safety, Quality Assurance and Compliance Management System for Training Organisations or Airlines.

  • Has preferably experience in Information Technology, Computer Science, Systems control or Aviation administration roles related field, and proven experience with Centrik IT System Management or similar QMS/Compliance software.

  • Has working level knowledge of ICAO, Transport Canada, FAR, CASA, EASA and other NAA regulations relating to Safety, Quality Assurance, Training and Operations.

  • Must be able to analyze complex Safety, Technical and Operational events and then develop and make sound recommendations that satisfy to the extent possible all stakeholders, including regulators, OEMs, operators, pilots, training organizations, etc.

    What kind of person will succeed in this team?

You are highly disciplined, self-motivated and you enjoy delivering results on-time, helping manage safety and or quality systems to reduce risk and enhance efficiency, profitability and customer satisfaction. In this role you will be part of a local and remote team and you can build strong working relationships at all levels, both internally and externally.


This hybrid role offers you the opportunity to work from home two days a week.

CAE offers

  • Attractive benefits including a flexible holiday policy and flexi-time scheme.

  • Private health insurance (BUPA)

  • Healthcare cash plan

  • Pension scheme

  • Life Assurance & more!

With over 13,000 employees located in 35 countries, CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. To learn more: www.cae.com.

Position Type


CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries. CAE represents 75 years of industry firsts—the highest-fidelity flight and mission simulators, surgical manikins, and personalized training programs powered by artificial intelligence. We’re investing our time and resources into building the next generation of cutting-edge, digitally immersive training and critical operations solutions while keeping positive environmental, social and governance (ESG) impact at the core of our mission. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.