Experience Inc. Jobs

The Opportunity

Delaware North Parks and Resorts is hiring a Rooms Manager to join our team at The Westin Buffalo in Buffalo, New York. In this role, you will lead a team of front desk and housekeeping staff.

If you are looking for a role offering fast-paced daily work and career growth opportunities, apply today.

Pay

Minimum – Anticipated Maximum Base Salary: $58458 - $62200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

Benefits

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance

• 401(k) with up to 4% company match

• Annual performance bonus based on level, as well as individual, company, and location performance

• Paid vacation days and holidays

• Paid parental bonding leave

• Tuition and/or professional certification reimbursement

• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• Lead and manage a team of Housekeepers and Front Desk Associates, including hiring, training, scheduling, and performance management and evaluation

• Maintain an inventory of supplies; order and distribute supplies and equipment

• Ensure that all reports, orders, and projects are completed

• Monitor and controls expenses and payroll, while ensuring proper resources are in place

• Conduct housekeeping inspections and take corrective action as needed

• Drive a company vehicle as needed

Qualifications

• High school degree or GED required; Bachelor's Degree in hospitality or similar is strongly preferred

• Minimum five (5) years of hotel operations experience, including front desk and housekeeping, required

• Minimum three (3) years in a hospitality leadership/supervisory role required

• Previous Marriott experience is preferred

• Working knowledge of various cleaning utensils, dryers, washers, tools, fixtures, and cleaning solvents

• Ability to work varied shifts including nights, weekends, and some holidays required

• Must have a valid driver's license

Physical Requirements

• Frequent standing, walking, climbing of stairs, bending, stooping, reaching, kneeling, and carrying; use of hands to operate cleaning equipment and complete scrubbing/washing duties

• Occasionally required to lift and/or move up to 50 pounds

• Visual acuity is sufficient to inspect the cleanliness of rooms and surfaces

Who We Are

Delaware North operates the Westin Buffalo, situated within the company’s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.