Job Information
Catholic Health Customer Services Representative Central Lab in Buffalo, New York
Salary: 17.58-26.38 USD
Facility: Sisters of Charity Hospital
Shift: Shift 2
Status: Full Time FTE: 1.000000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: No
Work Schedule: Evenings with Weekend and Holiday Rotation
Hours:
Regular hours 2pm-10pm. Flexibility needed from time to time to start at noon or finish shift at 12 midnight
Summary:
Primary responsibilities are to act as the liaison between the Laboratory Department and any customer having a relationship with the Catholic Health System Department of Laboratory Services and providing high quality Customer Service.
Responsibilities:
EDUCATION
High School diploma or GED
Associates degree preferred
EXPERIENCE
- Two (2) years in laboratory setting preferred or customer service field preferred
KNOWLEDGE, SKILL AND ABILITY
Possess excellent communication skills - written, oral, and interpersonal
Clear understanding of medical terminology
Working knowledge of LIS/HIS and PC-based such as MS Word and Excel preferred
Customer service skills as demonstrated in current or previous job experience, documented training/in-services
Ability to handle multiple complex issues under pressure without demonstrating any sign of frustration or disorganization
Have the initiative and ability to demonstrate ultimate concern for the customers, anticipating their needs and going beyond their expected levels of service
Demonstrated telephone etiquette techniques
WORKING CONDITIONS
ENVIRONMENT
Normal heat, light space, and safe working environment; typical of most office jobs
REQNUMBER: 34422