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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Sr Mgr, PBM Benefits Modernization is responsible for managing the technical needs across PBM Benefits space in the Pharmacy Benefits Management segment. They have accountability for the development, operations and support for AS400 and Mainframe legacy systems as well as web based tool development platforms. This position works closely with other technical leaders of the PBM space & Claims Adjudication team to assess business goals, strategic objectives and to build a comprehensice and achievable multi-year roadmap for the the myPBM teams. This role will be expected to collaborate very closely with Business Stakeholders, Value Pool Product Managers/Owners and Engineering teams in different development environments. They will work closely with senior leaders to ensure that investments are aligned to the Enterprise strategic goals

Responsibilities:

• Establish performance baseline, capacity thresholds, correlate events, and define monitoring/alerting criteria

• Develop automated solutions to address potential problems before they result in a service interruption

• Provide impact assessment and mitigation plan for changes going into the production environment

• Investigate root cause of severe and systemic outages, identify corrective actions and apply across the enterprise

• Develop availability measures that align with consumer experience to accurately assess the usability of crucial services

• Build capacity models to baseline transactional load compared to resource performance and leverage data to predict overall system capacity while automating load placement to avoid outages

• Identify thresholds for all critical links in the data path to quickly isolate where imbalances may result in potential outages

• Analyze failure points in services to model risk level and resolution steps if failure occurs.

• Assist in driving architecture enhancements into system to mitigate potential failure points.

• Programmatically monitor for and remediate configuration drift of critical devices

• Develop response plans to potential failure points and evaluate effectiveness during planned tests

• Perform comprehensive operational health checks of the entire services to identify areas of concern and track activities to drive improvements at all levels of the architecture. Provide technical coaching and direction to more junior teammates

Required Qualifications

• Bachelor’s degree or, equivalent experience (HS diploma + 4 years relevant experience)

Desired skills

• Excellent knowledge of common operating systems (Unix/Linux, Windows)

• Strong oral and written communication skills.

• Demonstrated experience scripting or developing software and services for the cloud (Python, Go, Java, Node.js, etc)

• Experience managing version control systems such as Git

• Experience deploying and managing infrastructure on public clouds such as AWS or Azure.

• Good knowledge of network protocols: TCP/IP, FTP, syslog etc.

• Experience using an automated configuration management system (Terraform, Chef, Ansible, etc.)

• Strong organizational and project management skills

• Strong analytical and problem resolution skills

• Experience with configuring, customizing, and extending monitoring tools (Splunk, AppD etc.)

• Excellent knowledge of TCP/IP networking, and inter-networking technologies (routing/switching, proxy, firewall, load balancing etc.)

• DevOps Certification a plus

  Leadership

• Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytics skills and best practices by actively incorporating input from various sources.

• Strong analytical and strong problem-solving skills - effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve

• Continuous improvement oriented – actively generates process improvements; champions and drives change initiatives.

• Ability to deliver results in a rapidly changing dynamic environment.

• Provide technical leadership and guidance to the engineering team, driving technical excellence, establishing web best practices, and ensuring the use of industry-standard methodologies and technologies.

• Troubleshooting and Guidance: Apply deep technical expertise to troubleshoot issues, provide guidance to the development team, and drive the resolution of technical challenges

Preferred Qualifications

• 3 + years of experience with core infrastructure development and integration

• Experience with the Azure, AWS and GCP public cloud platforms.

• Well versed with Azure overall and proficient in different Azure services especially AKS.

• Experience with APIM

• Experience in Databases like Oracle, PostgreSQL and able to troubleshoot

• Good knowledge of CI/CD and deployment pipelines, scripting and developing those pipelines as needed

• Good Knowledge in Tools like Appdynamics, Splunk, MIR3 integration

• Good Knowledge of networks.

Education

Bachelor's Degree required.

Pay Range

The typical pay range for this role is:

$118,450.00 - $247,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 07/01/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.