Experience Inc. Jobs

Service Request Coordination Expert - Enterprise, UK

Job Req ID: 18650

Posting Date: 10 Apr 2024

Function: Business Services & Operations

Unit: Business

Location:

Building 31, Budapest, Hungary

Salary: competitive

Career Grade: 1-3 years experience

Location: Budapest

Closing Date: ongoing

What you'll be doing:

• Managing your own daily work of requests and orders

• Cooperating with team members in the everyday work

• Working together with other BT teams to fulfill customer requirements

• Providing regular updates to the customer via email and phone

• Looking for new ways how to serve our customers the best

• Maintaining active communication with suppliers

• Active and proactive problem solving, identifying gaps and risks in the processes

• Home office is available in this role depending on further agreement

This role will suit you if you have the following skills:

Soft skills:

• Ability to meet the customers’ needs in line with the business requirements

• Focusing on the objectives and the required outcomes of the processes while delivering a service

• Working with a cooperative and positive attitude in a group setting to achieve common goals

• Communicating effectively and efficiently while adapting to your audience and getting the message through as intended

• Ability to comprehend and to oversee various aspects of a problem or a situation

• Taking the responsibility and taking care of the consequences of making a decision

• Creativity is an advantage

Professional skills:

• Minimum user-level knowledge of Microsoft Office applications (especially Microsoft Excel)

• Experience in process improvements is an advantage

Language skills:

• English on a fluent level

• Any European language on a conversational level is an advantage

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.