Job Information
Ford Motor Company Senior Associate, HR Shared Service (German-speaking) in Budapest, Hungary
The Senior Associate, HR Shared Service guides employees through their lifecycle at Ford by advising them in any HR matters and completing administrative tasks in the internal systems. His/her goal is to ensure an excellent customer experience, which includes phone and chat support, transactional processes based on our operational documentation and service promise in order to provide end-to-end customer care.
Supporting employees and dependents, managers, HR management, government agencies and applicants.
Accurately completing transactions, understanding the customer’s questions and issues, advising them in a professional way and handling their queries in a timely manner utilizing HR Contact Center procedures, policy manuals, knowledge management system and other reference materials
Creating employment related documents that support the regulations of the country-specific legal environment
Document all transactions, customer inquiries and their resolutions in the HR Contact Center case management technology application
Meet and strive to exceed HR Contact Center Key Performance Indicators (KPIs)
Increase HR subject matter knowledge seeking first call resolution, shorten call time and increase data quality.
Escalate customer requests in a timely manner when additional research or analysis is necessary.
Being proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together.
Initiating and leading process improvement projects to release capacity for the incoming new processes
Any other duties as required by the line manager
Desirable skills:
Knowledge and understanding of various HR processes
Continuous improvement
Effectiveness (First time through)
Effective customers recovering
Negotiation
Provide HR counseling to customers
Active Listening
Working interregional
Flexible to scheduling changes and time zones
effective decisions making
Professional background:
Desirable Bachelor’s Degree preferably in Human Resources, Business Administration, or other related fields
Being curious about HR processes and employee-focused operations and have 0-3-year experience within customer service or HR
Key abilities:
Speaking English and German fluently
Communicating effectively on phone and in e-mail as well
Paying attention to details related to employee questions and data accuracy
Showing flexibility with staff scheduling and time zone differences
Proficient/intermediate understanding of MS Excel and Word
Requisition ID : 34160
Ford Motor Company
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