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What will you do:

As a Sales Support Representative, your primary function of the role is to sell and promote Eaton Electrical distributed products, services via the phone, manage specific terms, accounts administration, the tracking of the data and information accuracy on different systems and tools, while respecting the current processes and pricing objectives. Support Representative To

Also providing products / service selection assistance to customers, end users, field sales, IT Channels, distributors and resellers for designated territory. Develop product related awareness / knowledge for internal and external customers and represent the company towards customers. Partner with field sales to support and influence designated sales goals.

Your main responsibilities:

• Contract Management focus on contract renewing for customers and understand and solve customer needs and identify solutions to non-standard tasks/queries

• Provide good follow up on ongoing quotes until getting PO from customer

• Manage the purchase orders and specific purchase conditions on the appropriate tools and systems

• Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximising sales potentials

• Establish professional and best practice contacts with the customers

• Constant cooperation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing

• Instigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progress

• He/she can have a small sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc)

• Able to detect and escalate problem or error with data that he/she is responsible for

Qualifications:

• Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree

Skills:

• Sales and customer support experience is a plus

• Good understanding of software applications and their customisation capabilities

• Technical sales aptitude and analytical skills

• Market, Industry, Channel and Competitive Knowledge

• Export business rules and knowledge may be required

• Negotiation and consultative selling skills

• Excellent Communication and Interpersonal skills in English in both written, any additional European language is a great plus: German, Spanish, French, Italian, Portuguese, Dutch, Danish, Norwegian, Swedish, Finnish

• Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude

• Business Acumen and Navigation Skills (Corporate structure, Channel structure, etc.)

• Teamwork, networking and continuous learning skills.

• Adapting and driving change and process improvements.

• Ability to build and manage a sales funnel of opportunities using a CRM solution with relevant reporting

What we offer:

Competitive compensation and benefits package

Challenging projects in dynamic collaborative team

Flexible working solutions (home office.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.

We make your aspirations matter – Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.

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