Experience Inc. Jobs

Job Information

Citigroup Regional Service Manager - Citi Commercial Bank in Budapest, Hungary

The Regional Service Manager will serve as a senior contact for platinum Citi Commercial Bank (CCB) clients responsible for the management, oversight and escalation of the delivery of the clients service requirements focusing on proactive service management to optimise the client experience.

In this role you will act as client advisor in the client’s interest while driving cross-regional and cross-functional process improvement opportunities. You will also build strong relationships with clients, proactively manage opportunities for improvements to achieve best in class service and satisfaction scores. If you have strong client management experience, proactive and solution driven attitude with the ability to work with multiple stakeholders and functions to drive region wide results, this will be an ideal role for you!

This role sits within Citi Commercial Bank Operations & Technology, which provides the day to day processing and servicing needs of the CCB Client base across multiple countries in the Europe, Middle East and Africa region.

Key responsibilities:

  • Manage a portfolio of high profile and ‘Grow’ clients, who are expected to increase their relationship and revenue with Citi

  • Develop and maintain excellent client contacts and materials, supported by face-to-face customer visits and calls

  • Provide clients with regular and ad hoc MIS/Service Inquiry Analysis to enable them to understand their transactional and inquiry activity

  • Work with clients to improve their productivity and usage of self-service tools

  • Simplify the client experience by taking regional ownership of client servicing issues and identify opportunities that further differentiate Citi as an industry-leading service provider

  • Develop end-to-end capability, infrastructure and process improvement plan to support improved quality service

  • Managing our internal Client at Risk process and support escalation resolution

  • Partner with Sector, Vertical & other business partners to ensure alignment of service experience with business strategies

  • Support the continued roll out of standard internal systemic solutions and engage with partners at branches to ensure successful implementation

  • Participate fully in the creation of the models for client coverage with countries in your cluster

  • Manage large ad hoc projects in the region

Ideal background:

  • Bachelor’s degree or equivalent experience

  • Previous work experience in a role interacting with clients, senior management and project management

  • Deep treasury and trade solutions product knowledge, including a detailed understanding of product functions, operational structure, and support processes

  • Well-developed working knowledge of the business and the upstream and downstream influences

  • Excellent communication, negotiation, interpersonal and relationship management skills

  • Project management skills

  • Advanced MS Office skills

  • Travel required: up to 25% of the time


  • At Citi, you will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you. From analysts to executives, our people operate as one team where each voice is heard, and each perspective is appreciated.

  • Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

  • We aim to support families through all life stages, and do our best to help our colleagues manage work and family life:

  • We provide additional support to our employees through our Paid Parental Leave Program (maternity leave and paternity leave).

  • We care about our employees returning from childcare leave and provide flexible working options .

  • We offer recognition of your efforts through our compensation package with added benefits:

  • Private Medical Care Program and onsite medical rooms in our buildings

  • Pension Plan Contribution to Voluntary Pension Fund

  • Group Life Insurance

Job Family Group:

Customer Service

Job Family:

Institutional Client Management

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.