IBM Network Engineer - 3rd Level Support (Budapest/Székesfehérvar) in Budapest, Hungary
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Within the IBM Client Innovation Centre our professionals offer high level engineering service and ensure the operation of business-critical IT systems of different clients. We are looking for Network Operators, who will be responsible for the operation of huge network infrastructures for international clients all over the world.
Troubleshoot LAN, WAN impairments and outages on Cisco and other provider based network infrastructure
Complete engineer level tasks on the designated systems
Handle incident, change, problem, release management and continual service improvement tasks
Communicate with local contacts, providers, partners in case of technical problems
Maintain operation related communication and administration, solve service requests assigned by other support team/group
Generate and update documentations and reports
Support 2nd level operations and other support teams
Compliant with the business processes in operations
Perform on-call support (if applicable) according to the schedule defined and announced by the management.
Required Technical and Professional Expertise
Comprehensive knowledge and experience in Network operations and design, switches, routers, and firewalls.
Minimum of 3 years' experience and must have certification as a Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP).
LAN switching & routing & Ethernet networks along with IP routing, configuration, troubleshooting of switched & routed networks.
Fully capable of addressing all levels of trouble calls or network events.
Excellent troubleshooting skills, fast technology learner and ability to independently perform tasks.
Work independently on most efforts, self-motivation at the handling and solving of problems
Excellent communication skills/command of English
High sensibility for problems and customer orientation
Knowledge of ITIL processes and documentation standards
Clean criminal record (ErkÖlcs bizonyítvany)
Preferred Technical and Professional Expertise
About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.
As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.
Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.
We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.
Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.
Your Life @ IBMWhat matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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