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IQVIA Medical Information Lead, Operations Specialist 2 (Fixed term Contract) in Budapest, Hungary

Use your scientific and foreign language expertise to join the world’s leading comprehensive pharmaceutical safety services organization on a fast-growing team performing medical information call centre services.

Be a part of a global team to help ensure the safety profile of a COVID-19 vaccine with opportunities to improve worldwide public health.

Apply your knowledge and expertise, including complex decision making, to review, assess and process safety and product quality information.

Minimum Required Education and Experience :

  • Bachelor’s Degree in a Life Science is required. 

  • Minimum of 3 years of prior relevant experience in Lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc) is required.

  • Must be Fluent in English plus one other language from – French or Spanish or Italian  or German.


  • Receive, triage, review and process Lifecycle Safety data from various sources on time, within budget and quality standards.

  • Perform data entry for tracking and Lifecycle Safety databases, coding relevant medical terminology, writing descriptive narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations and ensuring reports are sent to the customer within assigned deadlines.

  • Pre-process material for endpoint committee or core laboratory adjudication.

  • Preparation of material for submission of secondary review.

  • Assess Lifecycle Safety data for report ability to relevant authorities, track reportable cases and report to regulatory authorities, ethics committees, institutional review boards, investigators, oversight groups per legislation, within timelines and in a format compatible to requirement.

  • Liaise with local IQVIA offices to facilitate expedited reporting.

  • Liaise with systems manager for regulatory tracking requirements and electronic reporting.

  • Contribute to individual deliverables in the field of Safety Publishing, Risk Management, Safety Surveillance and Medical Information or other service lines as appropriate.

  • Receive and document incoming telephone calls, faxes or emails from investigative sites or other sources reporting Lifecycle Safety data.

  • Process Lifecycle Safety data according to applicable regulations, guidelines, Standard Operating Procedures (SOPs)and project requirements. Mentoring less experienced or newer staff members.

  • May provide oversight on operational activities and have a sound understanding of project protocol, therapeutic indication, budget and scope of work (SOW) for assigned projects; set up and maintain project files, standards, templates, electronic forums, databases and workflow.

  • May provide oversight role to impart technical and process information to the LSM point of contact and members of operational team.

  • May provide an oversight role to perform operational and collaborative LSM tasks as directed by Lifecycle Safety Infrastructure.

  • Participate in team meetings and provide regular feedback to operations team manager and life cycle safety management (LSM) on operational project metrics, out of scope work challenges/issues and successes.

  • Ensure compliance to IQVIA high quality standards and works with LSM constructively in a matrix framework to achieve project and customer deliverables.

  • Work with LSM constructively in a matrix framework to achieve project and customer deliverables.

  • Participate in training across Lifecycle Safety service offerings. Provide project-specific operational process training to junior team members, monitors and investigative site personnel, as appropriate.

  • Liaise with different functional team members, e.g. project management, clinical, data management, health care professionals e.g. investigators, medical monitors, site coordinators and designees to address operational project issues.

  • Contribute to achievement of departmental goals e.g. utilization realization and productivity metrics.

  • Read and acknowledge all necessary IQVIA standard operating procedures (SOPs) and customer SOPs as required.

  • Ensure all required training is executed in a timely fashion and documented. Work towards ensuring your individual training plan and training transcript are reconcilable.


  • Excellent knowledge of Lifecycle Safety processes; willingness and aptitude to learn new skills across Lifecycle Safety service lines.

  • Good understanding of applicable global, regional, local clinical research regulatory requirements; i.e. Good Clinical Practice (GCP) and International Conference of Harmonization (ICH) guidelines, Standard Operating procedures (SOPs).

  • Proven ability to meet strict deadlines; manage competing priorities and changing demands.

  • Proven ability to follow instructions/guidelines, work independently and on own initiative.

  • Good understanding of operational metrics, productivity and initiatives.

  • Excellent attention to detail and accuracy and maintain consistently high-quality standards.

  • Effective mentoring skills.

  • Excellent written and verbal communication and report writing skills.

  • Ability to be flexible and receptive to changing process demands.

  • Sound judgment; decision making skills.

  • Ability to work effectively on multiple projects simultaneously.

  • Organize own workload and effectively time manage competing priorities.

  • Ability to establish and maintain effective working relationships with coworkers, managers and clients

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients. Forge a career with greater purpose, make an impact, and never stop learning.



At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com .

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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