BT International Cash Collection: Operations Associate in Budapest, Hungary

Job Information

International Cash Collection: Operations Associate

Job Req ID: 30372

Posting Date: 4 Apr 2024

Function: Corporate Functions

Unit: Finance, Strategy & Business Services

Location:

Building 31, Budapest, Hungary

Salary: competitive

What you'll be doing

Ensure customer payments are made on time and in compliance with BT Credit Management Policy. Responsible for maximising cash receipts from outstanding debts without compromising customer satisfaction.
Proactively manage customers using appropriate communication methods, ensuring quality and professionalisation standards are not compromised, in order to ensure payment promises are met and deliver cash targets
Manage assigned collection portfolios in adherence with Internal Operational Procedures, Credit Policy, Risk and Compliance Processes and Company Code of Conduct
Identify and escalate risks that could result in late payment of invoices to the Team Leader and Contract Manager to identify appropriate actions, in a timely manner.
Manage customer portfolio by chasing payments, reconciling customer accounts and following up disputes to meet team KPIs for overdue debt and completion of work packages
Plan and carry out customer calls in accordance with Group collections processes, covering all appropriate debts and ensuring that a promise of full or part payment is received and logged.
Protect and develop customer loyalty by applying Credit Management best practices and using knowledge of the end-to-end Billing process.
Maintain complete, clear and accurate records and ensure that all reporting is completed by agreed deadlines
Home office is available in this role depending on further agreement

This role will suit you if you have the following skills:

Soft skills:

Ability to meet the customers’ needs in line with the business requirements
Focusing on the objectives and the required outcomes of the processes while delivering a service
Working with a cooperative and positive attitude in a group setting to achieve common goals
Communicating effectively and efficiently while adapting to your audience and getting the message through as intended is an advantage

Professional skills:

Language skills:

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