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We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What you'll do:

As a development supporter you will

• Analyze and provide solutions for internal and customer tickets in the areas liveCache applications and Integrated Business Planning (IBP)

• Communicate with customers via tickets and in conference calls

• Work directly with developers to find and provide solutions

• Make proposals to improve documentation and supportability tools (traces, etc.)

• Get input and output data dumps (which are required to let developers analyze issues) from customers

• Coordination of fixes with the liveCache applications quality team, SAP internal with DLM and receiving development teams, and with customers

• Writing SAP notes and SAP internal documents (how-to, how to handle known issues, support guides, etc.)

• No implementation of code, no implementation of code fixes!

What you bring:

You are able to speak clearly and fluently English and you are a passionate supporter.

It would benefical to

• be able to speak German

• have a background in supply chain management

• to know SAP Advanced Planner and Optimizer (APO)

• to have know-how in SAP Integrated Business Planning (IBP), and here in application time-series-based supply planning

• like to support and interact with colleagues and customers

Meet your team:

You will be collaborating with and welcomed by a higly motivated and very successful team in Walldorf (Germany). The 10 team members are eager to train you on the job. The team which exists since 1998 has a fantastic team spirit. You will like it!

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 387139 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.