Experience Inc. Jobs

Client Account Manager

The Client Account Manager is responsible for ensuring the overall quality and on-time delivery of global payroll while increasing client satisfaction. The International Client Account Manager is a customer service position that works with a portfolio of Clients, internal teams, and partners across the globe. The International Client Account Manager is responsible for all critical steps to provide our Clients a seamless payroll process from input to pay date. The International Client Account Manager is responsible for contributing to internal projects while developing and learning his or her ongoing client base and participating in ongoing trainings. The International Client Account Manager is also responsible for understanding each client-specific process to provide key recommendations for improvements and efficiency gains. This position reports to the Onboarding Lead for the first 3-6 months and then will report to a Supervisor of Client Services.

Essential Duties & Responsibilities

• Participate in ongoing training sessions on company protocols for international payroll management and client services for the first 3-6 months of initial start date.

• Assist with internal projects and collaborate with other departments to achieve companywide goals while training on Celergo's processes and protocols.

• Work effectively within the team to ensure all department and payroll deadlines are met.

• Responsible for generating reports to analyze, audit, and reconcile payroll data.

• Strong communication and cross-cultural skills to collaborate with international team members.

• Responsible for the accuracy and timeliness of each Client's payroll.

• Complete and deliver monthly checklist metrics:

• Ensure timely completion

• Ensure step by step processes are followed

• Ensure payrolls are paid on time

• Ensure invoices are billed accurately

• Manage controls (client and internal changes):

• Ensure that all documentation is up to date

• Ensure all deliverables are completed timely and accurately

• Strong critical problem solving results

• Facilitate long-term relationships

• Provide clients with:

• Strong critical problem solving results

• Facilitate long-term relationships

• Ensure each client payroll calendar is managed timely and effectively with both the client and global payroll providers.

• Ensure client deliverables and Service Level Agreements (if present) are being completed timely and accurately.

• Serve as client advocate and collaborate internally and externally as needed to ensure client needs are understood and expectations are met.

• Review and communicate payroll changes between the Client and global payroll providers.

• Audit payroll calculations from global payroll providers.

• Manage all steps of the funding process.

• Generate consolidated invoices for client approval and funding initiation.

• Maintain open items logs and track improvements to ensure all open items are closed.

Requirements

• Passion - Client Service Management

• Education - Bachelor's degree from an accredited four-year college or university

• Experience - Minimum of 2 years of professional experience in a service environment

• Other Skills and Abilities

• Bilingual language skills are a plus

• Excellent written and verbal communication skills

• Ability to maintain priorities in a constantly changing environment

• Strong organization skills

• Expertise using MS Office applications

• Ability to travel

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

ADP Celergo is proud to set the gold standard for service in the payroll industry.

And it all starts with our people.

They’re college-educated. Culturally astute. And committed to excellence.

Think you have what it takes to be the best? Apply now.

ADP Celergo has built core expertise in managing some of the most complicated payrolls, in the most complex business environments around the world. ADP Celergo’s experienced, multilingual staff are dedicated to delivering high-quality service from four Global Service Centers of Excellence in Chicago, Bogota, Budapest, and Singapore.

We seek and reward passionate people who contribute to that leadership, who strive for success in all they do, and work well with others to help them succeed, too.

In order to strengthen our Budapest office, we are looking for a:

CLIENT SERVICE ASSOCIATE

You will have a portfolio of clients and work closely with internal teams and with partners across the globe. Your task will be to ensure the overall quality and on-time delivery of global payroll from start to finish. You will participate in an ongoing training and you will contribute to internal projects.

Our Client Service Associate do complex work of two key components:

Customer Service

• Keep in touch with international clients and payroll providers from all over the globe

• Bring your personality to build long term relationships with your assigned clients and partners

• Communicate mostly via email, and as necessary, over the phone

• Manage and oversee the entire payroll process from start to finish

• Work independently and as part of multiple internal client teams when required

• Partner up with internal teams such as treasury, billing, system support etc. to provide the best service to our clients

• Ensure customer satisfaction by delivering timely and accurate reports

Auditing Data

• Review and communicate payroll changes between the client and payroll providers

• Audit and reconcile the payroll provider’s calculations using proprietary software and Excel processes

• Troubleshoot any differences by identifying the root cause and next steps for the responsible party

• Ensure the payroll funding is completed on time and accurately

• Prepare and/or review client specific payroll reports

• Make certain that billing is done correctly

We would like to hear from you if you have the following trait and skills:

• You put the needs of your clients first

• You are driven to deliver outstanding results

• Working in a busy, transaction-oriented environment makes you excited

• You understand and respect cultural differences

• You are fluent in English: this is our official language and we use it every day with our clients and partners

• Helping people is your norm and gives you satisfaction

• You are able to prioritize, and organize yourself independently

• Problems don’t annoy you: they are opportunities to learn and you find them stimulating

• You are creative and persistent when dealing with clients’ queries

• You’re good with details, and enjoy reconciling and working with data

In addition, it is an advantage if you have:

• Another language, preferably French or Spanish

• 1-3 years of experience in a service environment

• Advanced Excel knowledge

• Payroll or accounting experience

What we offer you:

• Exciting work where every day is different

• In-depth onboarding training (you don’t have to know payroll just yet)

• Knowledge of a growing industry

• Career opportunities in a rapidly growing company

• International team with diverse personalities

• Ongoing support and coaching

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.