Job Information
CITY OF BUCKEYE ARIZONA Customer Service Representative Job ID 01485 in BUCKEYE, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6648334
Under general supervision, provides customer service to utility customers and processes incoming revenues into the cash receipting system.
Accepts new applications for service over the phone, electronically, in person or by mail. Prepares field service orders and enters new customer data into the customer information system.\ Ensures new accounts are created with all necessary services and the appropriate service and rate codes are assigned to produce accurate billing statements. Coordinates utility services with any City service provider.\ Answers utility customer inquiries, resolves service/usage discrepancies.\ Accepts and processes utility payments over the telephone and at our business counter.\ Prepares field service orders and updates the customer information system to terminate accounts as needed.\ Calculates billing adjustments to resolve processing issues and submits for approval and entry.\ Updates daily production spreadsheets.\ Reconciles transactions and data as directed; records changes, reconciles and resolves differences; maintains the accuracy of financial records.\ Creates and maintains records and files associated with financial transactions, service locations, and customers.\ Performs other duties as assigned or required.