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Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

We are looking for a Senior Customer Order Management Specialist who will oversee and coordinate customer service activities to meet goals and customer needs, while ensuring compliance with international trade regulations and quality standards. You will manage sales orders, organize shipments, prepare export documentation, and support the sales force through continuous system and policy improvements.

What you will do:

• Oversee and coordinate customer service activities to meet goals, quality standards, and customer needs and objectives.

• Provide first-class customer service to distributors and act as the primary point of contact.

• Support and execute logistics in accordance with customer requirements, business rules, CSD objectives, RA/QA, and trade compliance.

• Interact with the supply chain to ensure inventory availability.

• Coordinate with responsible functions to make informed allocation decisions.

• Address tactical issues with forwarders, distribution coordinators, and customers.

• Prepare and deliver reports to customers, sales, finance, and RAQA teams.

• Identify opportunities for service and process improvements.

• Participate in initiatives and projects to enhance service, productivity, processes, and cost reductions.

• Ensure compliance with all aspects of the Quality Management System, from alert notification to total customer satisfaction.

• Support customers and the sales force through continuous system and policy improvements.

• Maintain team and individual compliance.

• Manage sales orders, including uploading customer SOs in Oracle, requesting item allocations, and updating prices.

• Organize timely responses to customer inquiries regarding product availability, pricing, and lead times.

• Coordinate shipments, including organizing deliveries and drop shipments, and managing returns and complaints.

What you need:

• Hands-on experience in managing international customer service and distribution

• Proficiency in Oracle, SAP, and MS Office applications

• Fluency in English

• Familiarity with ISO and FDA standards

• Capability to make routine decisions that impact service levels for internal and external customers

• Proven track record of building and maintaining strong relationships with customers and internal teams

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.