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Job Description

Are you a hands-on engineer with the expertise to solve difficult problems, having passion for cloud computing, strong interpersonal skills, and a desire to learn? Are you ready to dive deep into the latest cloud technologies? If the answer is yes, come and join us and create the future!

Oracle is a cloud leader that is changing the way the world does business, and our Oracle Cloud Infrastructure (OCI) Support organization is hiring a Senior Cloud Support Engineer.

As a member of the Oracle Cloud Infrastructure (OCI) Support organization, you will deliver post-sales support and solutions to the Oracle customers by resolving technical questions regarding the use of and troubleshooting of our OCI Services.

What you will do

As a Support Engineer, you will be the technical interface to customers for the resolution of problems related to the use of Oracle Cloud Services.

Shift Format: This role will involve working a 24x7 shift rotation alternating between dayshift and nightshift and will include on-call or overtime during weekends and public holidays as needed.

• Provide exceptional customer service, technical assistance and training to internal and external customers

• Apply troubleshooting techniques to provide unique solutions to our customers' needs

• Assess ticket priority, escalate as necessary through proper channels to resolve issues in a timely manner

• Resolve issues timely and accurately to help the team meet expected metrics and SLAs

• Maintain the highest level of confidentiality and security regarding our customers' accounts, assigned company equipment, and company systems

• Monitor release notes to obtains understanding of new or updated services

• Prepare evaluations of services or processes and recommend improvements

• Develop customer-facing or internal documentation on an as-needed basis

• Romanian citizen

We also use…

• Linux, Windows - Operating Systems

• Virtualization (VMware, Xen, Hypervisor) and Identity Management

• Networking (DNS, TCP/IP), IPsec and SSL VPN, Load Balancing, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools

• Cloud services, Cloud Storage, Cloud Computing, Operating Systems, Networking, Middleware, Identity Management etc.

What we will offer you

• A competitive salary with great benefits

• Learning and development opportunities to advance your career

• An Employee Assistance Program to support your mental health

• Employee resource groups that champion our diverse communities

• Core benefits such as pension & life assurance

• An inclusive culture that celebrates what makes you unique

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

https://www.oracle.com/corporate/careers/diversity-inclusion/

Career Level - IC3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer