Experience Inc. Jobs

Job Description

The successful candidate will be able to demonstrate the following:

• Experience of managing and leading Consulting/Professional Services/Implementation teams

• Experience of delivering Consulting/Professional Services/Implementation in multiple countries across EMEA

• Knowledge of mid-market ERP applications

• Understanding of the full cloud deployment project lifecycle

• Strong leadership and management skills

• Experience of planning, organising and directing the activities of Consulting/Professional Services/Implementation teams

• Understanding of the business trends within the mid-market enterprise applications market

• Evidenced ability to lead change and encourage new and better ways of working

• Thorough understanding of delivery processes for cloud projects and the metrics that are appropriate for their estimation and delivery

• Excellent verbal and written communications skills

• Self-motivated and able to work under pressure – including the ability to motivate and influence others

• Ability to travel as needed

Career Level - M2

Responsibilities

Responsibilities

Key responsibilities will include:

• Hiring, developing and retaining customer success staff in line with the business plans for the practice across EMEA

• Direct liaison and alignment with the NetSuite product sales organisation

• Inputting into the execution and strategy for the delivery of applications consulting services

• Achievement of customer success utilisation and revenue targets for your team’s vertical area

• Accurate forecasting of customer success team project engagement

• Ensuring high/low cost resource mix is maximised

• Execution of performance management processes ensuring the ongoing enhancement of the skills and capabilities of the customer success team.

• Development and introduction of new customer success services and propositions (in alignment with NetSuite EMEA Consulting management)

• Manage a portfolio of projects as project sponsor supporting the customer success team and act as an escalation point

• Liaison with AMO organisation in terms of commercial account components (upsells etc.)

• Liaison with support organisation as needed on product enhancements or defects

• Form part of the Executive Leadership team inputting into Customer Success strategy, growth and cross team working

• Drive CSAT and references across portfolio

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer