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Inside Sales Specialist BH Job ID: 1589 SF Job Req ID: 11422 Inside Sales Specialist Job title: Inside Sales Specialist Location: Onsite in Bryan, OH About Us Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to Making Life Better for our employees, customers, shareholders, and planet. Customers lean on us for exceptional performance and durability in mission-critical flow creation and life science and industrial solutions. Supported by over 80+ respected brands, our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com. Job Overview: The Inside Sales Specialist team will be trained and developed to be the first point of contact for external leads coming into the business for our Precision Technologies brands. They will offer a timely response to all incoming enquiries delivering a superior customer experience across our business line driving positive Net Promoter Score and improved lead handoff and closing processes with our internal sales teams and external channel partners. By taking a customer-centric approach, we have the opportunity to create real value throughout the customer-buying journey and deliver an overall competitive advantage in the market. The right candidate will bring a combination of experience in direct to end-user sales, customer service, and problem solving. We are expanding at Ingersoll Rand! Be a part of a brand-new department, as part of the Precision Technologies Inside Sales Specialist team. Responsibilities: Lead Response: Serve as the initial point of contact for website-generated leads, assess their potential, and swiftly close them personally or direct them to the appropriate team member, ensuring a consistently positive customer experience. Competitive Sales Insight: Identify and leverage opportunities to convert customers from competitor products, driving new sales and expanding market share. Follow-Up Management: Actively track and advance all warm leads within the company, liaising with the relevant teams, and diligently pursue resolution to a win or loss outcome. CRM Oversight: Maintain and optimize CRM systems by brand, manage the database efficiently, and analyze conversion metrics to seek areas for performance enhancement. Customer Experience Enhancement: Contribute to improving the company's Net Promoter Score (NPS) by fostering a positive interaction for all inbound inquiries. Sales Process Optimization: Continuously refines and optimizes sales lead processes to increase efficiency and effectiveness. Lead Generation Collaboration: Collaborate with the Product Management team on prospecting campaigns aimed at increasing lead volume and supporting strategic business growth. Experience Expansion: Explore and potentially integrate additional customer engagement tools, such as website chat functions, to amplify lead generation capabilities. Requirements: Associate degree with 2+ years of experience in a sales & service environment, or equivalent years of experience required. Core Competencies: Active Listening: Engage in thoughtful listening, remain open to others' ideas, and can neutrally echo differing viewpoints. Change Leadership: Innovatively challenges the status quo, overcomes resistance to change, and fosters adaptability; training experience is beneficial. Collaboration: Establishes key strategic relationships across customer organization levels. Communication: Effectively conveys technical concepts and communicates with clarity across diverse settings. Complex Problem Solving: Skilled in dissecting problems, applying l