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Federal Law Enforcement Training Centers Information Technology Specialist (Customer Support) in Brunswick, Georgia

Summary “The Federal Law Enforcement Training Centers (FLETC), through strategic partnerships, prepares the federal law enforcement community to safeguard America's people, property, and institutions." We are a unique inter-agency organization preparing the next generation of law enforcement officers to meet our Nation's most pressing security challenges." Click here to learn more. Responsibilities This position is located in the Federal Law Enforcement Training Centers (FLETC) within the Chief Information Officer Directorate, Enterprise IT Services Division, End-User Computing Support Branch at Glynco, Georgia. As an Information Technology Specialist (Customer Support) you are a valuable member of the FLETC team and mission. This position is responsible for ensuring high performance, standardization, and oversight of the FLETC enterprise end-user IT computing service delivery, configurations, hardware, and software. Manages IT projects to support enterprise initiatives, provides Contracting Officer's Representative (COR) duties, conducts market research, and assesses and briefs management on project status. Responsible for overseeing the acquisition, inventory control, and management of all enterprise Electronic and Information Technology (EIT) hardware and software acquisitions, including software enterprise license tracking, maintenance, and disposal. Typical assignments include: Planning and managing current and future delivery of IT services throughout the enterprise. Managing delivery of customer support services through knowledge of mission requirements and priorities. The position requires a broad and in-depth understanding of current trends in problem-resolution techniques using new and innovative approaches to enhance customer satisfaction. Working with various organizational stakeholders, line-of-business owners, and customers to determine detailed requirements for new and existing projects. Overseeing multiple services. Serving as a customer liaison and assessing and advising on the criticality of service requests as required. Ensuring a comprehensive and professional team environment with contractors, peers, and senior management. Making recommendations to senior management regarding purchasing and implementing new technologies throughout the enterprise. Serving as a FLETC point of contact for Microsoft 365. Working with customers and Department of Homeland Security (DHS) to collaborate on shared solutions and resolve issues related to M365. Working with various organizational stakeholders, line-of-business owners, and customers to determine detailed requirements. Maintaining, preparing, justifying, and administering budget accounting for assigned programs. Requirements Conditions of Employment Qualifications Please limit your résumé to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. Please visit www.fletc.gov/site-page/employment-faqs website for further guidance regarding this page limit. The qualification requirements listed below must be met by the closing date of this announcement. In order to be considered for this position you must possess Federal Acquisition Certification - Contracting Officer Representative (FACCOR) Level III certification; or have the requisite experience to obtain and maintain certification. Please provide a copy of your Contracting Officer Representative (FAC-COR) Level III certification and list all of your contacting training/experience in your resume. In addition to the selective placement factor, you must possess at least one year of specialized experience at least equivalent to the GS-12 level in the federal service installing, operating, and managing electronic information technology (EIT), including service delivery, configurations, hardware, and software applications. Please ensure your response is supported by information in your resume. Time-in-Grade: Current and former GS federal employees must have served 52 weeks at the GS-12 grade level in the federal service. The time-in-grade requirement must be met by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps and AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, and social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Physical Demands: The work is primarily sedentary. The position may frequently involve the installation of all types of EIT equipment necessitating the lifting and carrying of equipment weighing up to 50 pounds. Work Environment: The majority of the work is performed in an office setting. However, it may be required to assist in installing equipment and requires occasional travel. Working hours are within the typical workday; however, maintenance, upgrades, and troubleshooting may require overtime, compensation-time, flexible work schedule, or weekend support. Education Additional Information DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation for suitability as a condition of placement into this position. This will include a credit check after a tentative job offer is given, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. Continued employment is contingent upon favorable adjudication of periodic reinvestigations. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement. Re-employed annuitants’ annual salaries will be reduced by the amount of their retirement annuity and by further cost of living increases. FERS retirees receiving a FERS annuity supplement must also be aware that, like social security benefits, their FERS annuity supplement is subject to an earnings test and may be reduced if the salary earned is more than the social security exempt amount of earnings. Additional information is available on OPM’s website or by contacting OPM. Additional selections may be made from this announcement within the same geographical area. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions. Any Offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.