Broadcom Endpoint Security, Resident in Broomfield, Colorado
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Job Description Summary: The Customer Success division of Broadcom Software is looking for qualified individuals to serve as an Endpoint Security Resident. Residents are services experts deployed into our most important customers to serve as Trusted Advisors and to drive the realization of customer value through delivery of operational production systems based on Broadcom software.
TheEndpoint Security Resident is a technical customer success position embedded with Broadcom clients to solve and deliver solutions. TheResident Consultantwill havetechnicaland business process knowledge necessary to guideregionalClients through the analysis, design, implementation and integration of one or more products.The Resident Consultant knows and applies the fundamental concepts, practices, and procedures of a particular field, and has mastered the key responsibilities. Assignments can be broad in natureand the Resident Consultant may serve as a resource to others to resolve complex problems and issues.In addition, the Consultantwillbe responsible for ongoing mentoring within the consulting team and must be an available resource for peer support.This Resident Consultant will havetechnicaland business process knowledge necessary to guideregionalClients through the analysis, design, implementation and integration of one or more Symantec Endpoint Security products. The work location will be remote or at a client facility with possible travel onsite. The successful candidate will be part of a team of Information Protection Consultants that provide assessment, design and implementation services as well as operational residency services for any of Broadcom Security Software\'s customers.
Serve as trusted advisor to our clients to develop and improve their Endpoint Security strategy
Lead the assessment ofaclient\'stechnicalrequirementsand business objectivesto effectively implementproductsolutionsthat followtobest practices
Lead the deployment, configuration and integration ofEndpoint Security solutions in large complex environments
Provide visibility and awareness around Broadcom Software to enable ongoing adoption and value specific to clients\' needs
Develop custom scripts leveraging API\'s to integrate with customer SIEMs or other security intelligence technologies
Develop meticulous documentation specific to client environments and final configurations
Troubleshoot technical and business process issues, including root-cause analysis and mitigation steps
Interact withtechnicalsupporttoopen, trackand resolve product issues
Assist withongoing maintenance and improvement of services methodologies and required document repositories
Pursue, achieve, andmaintain technical education and certifications
Adhere toallcompany policies, includingtime entry, expense policy, and code of conduct/ethics training
Job Complexity / Contribution: Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
Will champion significant projects, programs and business initiatives using demonstrated creativity and ingenuity.
Leads major projects.
Influences or impacts others\' priorities, decisions or activities.
Escalation point of contact for complex issues
Supervision: Provides a leadership role for the work group through knowledge in his/her area of specialization. Generally free to determine work priorities based on general direction from managers.
Determines methods and procedure on new assignments.
Consults with management & technical leads on standards and policies to be followed.
Completes objectives independently while collaborating with peers and management as needed.
Logisticsand Physical Demands Business travel of approximately 50percentor more yearly is expected for this positionbut must be able to successfully function with 100 percent remote work as needed to meetcompany andClientrequirements.
Education, Training & Certifications