Experience Inc. Jobs

Description

At Citizens, we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role, and make an impact! While in this role, you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. You will be directly responsible for creating and maintaining a strong customer centric culture and are the primary mentor and manager to branch colleagues. The role fulfills both a player and coach role in achieving team and individual sales goals by delivering product/service 'value' and differentiating solutions that address clearly understood customer needs. You should have experience working in the digital space to show customers the easy accessibility of the mobile and online experience. In this capacity, you play a critical role in building a diverse talent pipeline and developing colleagues to ensure their capabilities keep pace with future business needs. You should put performance development as priority, emphasizing the importance of continuous learning and implementing coaching plans to assist the colleague in achieving personal/branch goals. You must be able to clearly communicate messages to colleagues and translate business priorities in a way that colleagues embrace and are able to execute. You are also responsible for the branch P&L and, therefore, must understand financials and key business drivers and use that understanding to guide sound decision-making. In addition, the BM leads, manages, and directs all colleague and sales activities to ensure P&L targets are met and exceeded. Lastly, as an ambassador for our brand, the BM is a visible representative in the field and community helping branch colleagues cultivate new customer relationships and deepen existing ones. Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include

• Grow and run a profitable and sound business that is driven by exceeding customer expectations.

• Create and maintain a customer centric culture.

• Passion, commitment, and drive are qualities that should be top of mind when delivering to improve the financial lives of customers.

• Deliver an exceptional customer and colleague experience. Demonstrate ability to take initiative and adapt to changing demands and requirements.

• Build, develop and lead highly effective teams. Act as a mentor and coordinate performance management and evaluation to ensure colleagues are working in line with their personal/ professional goals.

• Foster strong and effective partnerships.

• Utilize digital technologies and applications to drive business results. Learn and understand technology to be able to assist with customer needs regarding ATMs, online banking, or mobile banking.

• Manage risks, controls, and operational soundness.

Qualifications, Education, Certifications and/or Other Professional Credentials

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Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: Varies Monday to Saturday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.