Job Information
Cirtec Medical Technical Support Analyst I in Brooklyn Park, Minnesota
Technical Support Analyst I
Department: IT
Location: Brooklyn Park, MN
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JOB SUMMARY
This position is primarily responsible for p roviding technical support to resolve Requests and Incidents reported through the company-s Service Desk platform. This is a tiered position that allows for professional growth and increased responsibility.
ESSENTIAL RESPONSIBILITIES
Provides timely response to and resolution of IT Service Desk Requests and Incidents
Meets or exceeds established SLAs for ticket response and resolution times
Installs, configures, troubleshoots, and supports company desktops, laptops, tablets, and peripherals.
Installs, configures, troubleshoots, and supports company and commonly used software applications.
Maintains Microsoft Active Directory user profiles and group memberships.
Provisions user access & security for various systems and applications
Provides support for select IT infrastructure and network projects
Supports and helps troubleshoot WAN, LAN & wireless issues
Sets up breakroom equipment for company-wide conference calls
Provides ongoing maintenance for a mixed Microsoft Windows desktop environment.
Supports telephone system and all other communication media, including video conferencing.
Installs, troubleshoots, and supports Microsoft Office 365 applications.
Adheres to existing IT department protocols and governance.
Maintains local inventory levels of laptops, desktops, tablets, and all peripherals. Issues Purchase Order Requests as needed to fulfill and maintain safety stock
Maintains and troubleshoots various manufacturing & production systems, and coordinates with vendors as needed
Communicates with local IT vendors and contractors to help supplement IT projects, infrastructure, coverage, and technical support as needed.
Complies with company, quality and safety standards, policies, and procedures
Other duties as assigned.
This is not a remote position.
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. QUALIFICATIONS
Some college and/or Technical School Degree
CompTIA A+ or MCDST (Microsoft Certified Desktop Support Technician) is preferred
2+ years of PC and various hardware troubleshooting in a manufacturing environment (preferably, medical device manufacturing)
2+ years of Active Directory maintenance and support
Strong technical understanding of networking and internet protocols
Solid problem-solving skills
Excellent customer service and communication skills
Attentive to detail
WORKING ENVIRONMENT
Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3184558&source=3184558-CJB-0)