Experience Inc. Jobs

Voyage Healthcare is looking for an LPN/CMA/RMA to work in our Patient Call Center at our Maple Grove clinic. This position is responsible for answering and appropriately taking messages from patients, pharmacies, home care agencies and other medical providers on the telephone. This position is 4 days per week (8:15 AM - 5:00 PM) and has the ability to work remote one day per week after successful completion of the training period. $1,500 SIGN-ON BONUS: When hired as an LPN/CMA/RMA, you are eligible for a $1,500 tiered Sign-On Bonus! Bonuses will be paid in three installments. All signing bonuses will be treated as regular income and subject to all applicable taxes. Responsible for utilizing standing orders, protocols/workflows, Briggs Triage book to provide caller with appropriate health information Document all patient related interactions in the medical record as described via telephone Collect all information needed from the caller, especially regarding an acutely ill patient, utilize Briggs to inform caller of appropriate disposition Relay information to caller recommendations for next steps as it relates to symptoms, provider response, lab results, medications, etc. Complete accurate, clear, detailed, thorough documentation on all telephone encounters and send telephone encounters to the providers for further action Relays all information to provider from outside callers i.e. pharmacies, hospitals, home care agencies, long term care facilities, etc. Promotes wellness by providing patient education materials, communicating provider s advice from written messages and instructions following clinic-specific protocols and per Briggs recommendations Maintains confidentiality in all matters regarding the clinic, patients, and employees Responsible for call-backs to patients pertaining messages sent to providers and lab results Providers information regarding diagnostic procedures, medications, nutrition and maintenance of health and wellness per the Primary Care Provider s recommendation, per Briggs recommendations, or per Voyage Healthcare Provider Approved Standing Orders