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State of Minnesota Customer Relations Management (CRM) Systems Manager (Information Technology Specialist 2) in Brooklyn Park, Minnesota

Working Title: Customer Relations Management (CRM) Systems Manager

Job Class: Information Technology Specialist 2

Agency: North Hennepin Community College

  • Job ID : 78311

  • Location : Brooklyn Park

  • Telework Eligible : Opportunity for partial telework based on department need

  • Full/Part Time : Full-Time

  • Regular/Temporary : Unlimited

  • Who May Apply : Open to all qualified job seekers

  • Date Posted : 07/10/2024

  • Closing Date : 07/19/2024

  • Hiring Agency/Seniority Unit : MN St Colleges & Universities / North Hennepin CC-MAPE

  • Division/Unit : MnSCU North Hennepin CC

  • Appointment Type : Unlimited, Full-time

  • Work Shift/Work Hours : Day Shift (some nights and weekends may be required)

  • Days of Work : Monday - Friday 8:00 a.m. to 4:30 p.m.

  • Travel Required : No

  • Salary Range: $27.76 - $45.14 / hourly; $57,962 - $94,252 / annually

  • Classified Status : Classified

  • Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

  • FLSA Status : Nonexempt

  • Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is responsible for administering college-wide customer relationship management (CRM) platforms. The portfolio of CRM and Student Success Management platforms under management may include, but is not limited to: a solution supporting admissions, recruitment, retention, alumni, partnerships, Foundation, and scholarships, a solution supporting student services and academic affairs departments, a comprehensive student mobile application platform, and an omnichannel solution supporting email communication, live chat, chatbots, and 2-way SMS messaging. This position is responsible for the overall implementation, configuration, and execution of these CRM systems. This position is the main liaison between the Student Affairs and Enrollment Management Division, IT department, CRM vendors, and the North Hennepin Community College departments utilizing these systems to ensure system use is optimized and business needs are met.

Minimum Qualifications

  • A two-year degree in an IT-related field and/or equivalent related experience providing technical support in an enterprise environment.

  • 1 year of experience working within CRM systems or similar technologies

  • Proven ability to analyze and recommend new technologies, processes, and procedures to solve problems

  • Ability to instruct/train users of varying skill levels in the use of software/technical tools

  • Ability to communicate written and oral technical information to technical and non-technical staff/users

Preferred Qualifications

  • Experience administering and configuring CRM systems or similar technologies

  • Proven project management experience

  • Demonstrated analytic and problem-solving skills

  • Demonstrated relationship management experience

  • Understanding of Student Services functions and processes

  • Experience with SQL and databases

Additional Requirements

In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.


Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.