Experience Inc. Jobs

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Join the Voice & Chat Automation / Contact Center Delivery group as a Node.js & JavaScript Developer on the Enterprise Technology Servicing team! Be part of a team that is in the middle of a multi-year journey modernizing the self-assist channels within the contact center. This modernization effort revolves around exciting new technologies, such as GKE/DevOps, Node.js, React and Google Conversational AI. This role will be responsible for engineering and development on mission critical applications within KeyBank.

Essential Job Functions:

• Independently develops clean, maintainable, testable code for work assigned; performs peer code reviews.

• Participates in the overall health, performance, and availability and actively works resolution of system and client experience impacts for one or more environments, applications, or platforms.

• Embraces mentorship and training from senior engineers.

• Provides continuous improvement ideas to reduce expenses and/or improve efficiency.

• Applies information security standards when developing code and seeks to validate.

• Assesses the technical viability of new and emerging products and technologies.

• Contributes to technical documentation, specifications, and project artifacts for developing code.

• Identifies potential standards and best practices.

Required Qualifications:

• Education/Certifications: Bachelor’s Degree or equivalent work experience required.

• 1 years of related experience

• Possess strong interpersonal, networking, communications and organizational skills.

• Experience or understanding with the following tools & technologies: Docker,, GIT, Visual Studio Code

• Experience with Continuous Integration/Continuous Delivery environment and utilizing automated testing with frameworks such as Jasmine

• Medium to Large-scale development in single or multi-platform environments

• Exposure to application architecture role

• 1-2 years of development in one or more of the following languages (node.js, typescript, python)

• Experience with systems integration via SOAP & REST services and microservices

• Experience with package management tools like NPM (node package manager)

• Strong analytical skills with the ability to assess new and unfamiliar issues and work through potential solutions, issues, and risks

• Ability to work in both a waterfall and agile delivery environment

Preferred Qualifications:

• Understanding in development of Conversational AI applications using Google DialogFlow and Google CCAI, or comparable platforms

• Working knowledge of Contact Center platforms (PureEngage and/or Genesys Cloud) and in delivering Contact Center solutions

• Working knowledge and experience in Google Cloud application development

• Experience in Node.js development

• Experience with GIT (gitlab a plus)

• Experience with Goolgle Cloud, Docker and Kubernetes

• Experience with Relational Databases

• Experience with React/Angular/Other JavaScript Frameworks and Bootstrap client-side frameworks

• Experience with testing tools like CYARA, Junit or Selenium

• Experience delivering technology solutions in the Financial Industry

• Experience in mentoring and open to being mentored

Competencies:

• Customer Service: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Process Improvement: Understanding and insight into evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products and services.

• Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

• Cross-Team Integration: Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.

• Emerging Technologies: Knowledge of emerging technologies; ability to design, apply and evaluate new information technologies for business environments.

• Software Development Life Cycle: Knowledge of software development life cycle; ability to use a structured methodology for delivering and managing new or enhanced software products to the marketplace.

• Application Design, Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application

• Software Development: Knowledge of software development tools and activities; ability to produce software products or systems in line with product requirements.

• System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.

• Software Reliability Management: Knowledge of software reliability management; ability to develop and use principles, methodologies and metrics that increase software product performance and reliability.

• Application Maintenance: Knowledge of production applications; ability to monitor application functions and resolve issues to maintain optimal conditions for system applications.

• Application Maintenance: Knowledge of production applications; ability to monitor application functions and resolve issues to maintain optimal conditions for system applications.

• Ability to work in both a waterfall and agile delivery environment

Job Posting Expiration Date: 02/05/2025

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com .

Key is an Equal Opportunity Employer, including disability/veterans.

Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation’s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.

At Key we’ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we’re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.