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Overview Why You’ll Love Being a Patient Care Supervisor at AccentCare Coverage Area: Brooklyn, NY Office Do you take great pride in achieving the best possible outcomes for patients? Are you passionate about providing exceptional care? Join the AccentCare team today as a Patient Care Supervisor. As a Patient Care Supervisor, you will have the ability to work at the top of your licensure while working one-on-one with your clients to provide them with customized care. Under the guidance of your physician, you will develop plans of care and utilize nursing theories, skills, and techniques to provide quality care to your clients on a daily basis. When you join AccentCare, you become part of a team that is not only dedicated to their patients, but to each other as well. Here, you will truly make a difference each and every day as you work alongside a supportive team. With a competitive benefits package, work-life balance, professional development, and an outstanding work environment, you will have everything you need to achieve success in your career. Bring your passion for patient care and you will build a career you love as a Patient Care Supervisor. Join the AccentCare team and apply for this Patient Care Supervisor opportunity today! Salary: $70,000 - $75,000 / year Shift: Monday- Friday, 8 hour shifts Hours: 9:00 AM -5:00 PM Language requirement: Bilingual in Spanish/English What You Need to Know Coordination: Supervise and oversee Patient Care Coordinators and Patient Care Liaisons to ensure patients receive authorized care. Hold daily and weekly meetings with staff to ensure that recovery sheets are reviewed, new items are discusses, vendor contract requirements are reviewed and case conferences are held. In addition, the Patient Care Supervisor performs all of the duties of a Patient Care Coordinator (including patient load, on-call, etc.). 30 % of Time Communication: Ensure proper and timely communication between local branch staff with patients, family members and/or vendors. Ensure continuous communication between internal departments (ie: Payor Relations, Clinical Coordination, etc.). Monitor documentation in the EMR system. 20 % of Time Reporting: Create and monitor weekly and monthly reports and logs, and submit to the appropriate departments as required. Monitor EMR system notes to ensure that documentation occurs on a timely basis. 20% of Time Regulatory & Policy: Keep abreast of all Agency, Vendor and Regulatory changes and updates to ensure proper notification to all direct reports. Roll out and train direct reports on any changes or updates. Participate in audits as necessary. 15 % of Time Customer Service/Incidents & Complaints: Respond to internal and external incidents and complaints in timely manner. Create and review incident and/or complaint report and distribute to branch management/QAPI/HR/Clinical. Interview care partners and/or patients as necessary. Work with the interdisciplinary teams to ensure compliance. Qualifications High School graduate or equivalent, some college preferred Minimum 3 – 4 years of experience in customer service, experience in patient care supervisor required Must have valid proof of identification and employment authorization Must be bilingual in Spanish/English Must have good communication skills