Fairstead Community Manager in Brookline, Massachusetts
Fairstead is a vertically integrated real estate investor, developer, owner, and operator specializing in affordable and mixed-income housing. Since 2014, Fairstead has acquired and/or developed more than $4 Billion of multifamily property across the country, and today owns a portfolio of over 12,000 apartments in 14 states. The company’s comprehensive platform provides hands-on expertise across all multifamily disciplines, including acquisitions, development, design and construction, energy and sustainability, property management and social services.
Fairstead’s primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead provides hands-on expertise across all multifamily disciplines, including acquisitions, development, design, construction, energy, sustainability, property management and social services.
With a long-term commitment to its residents, communities, and partners, the Fairstead team stands out by:
Listening to and understanding the needs of its residents, communities, partners, and stakeholders alike
Developing and preserving high quality affordable housing in an innovative and sustainable fashion
Creating a positive social and environmental impact within the properties and communities it serves
Fairstead’s Core Values
Property Manager is responsible for the day-to-day operations of the properties in their portfolio and coordinate all on-site compliance activities. Property Manager will be responsible for the overall performance of the portfolio which includes direct oversight of the marketing program, financial performance and personnel decisions. The Property Manager reports directly to the Regional Property Manager.
Manage daily operations of the property to achieve established property goals
Oversee lease enforcement process by approving applications, rent discounts, renewals and internal transfers
Identify trends to prepare for future occupancy needs
Understands and ensures adherence to all Department of Urban Development, Fair Housing, Americans with Disabilities Act and Fair Credit Reporting Act and other laws related to leasing
Remains proficient in all aspects of the HUD 4350.3 Handbook and attend training, as needed to maintain a current understanding of revisions in these regulations.
Notify Regional Manager to assist with interventions for tenants of concern
Develop intervention strategies with Regional Manager for tenants who are non-compliant with lease/compliance requirements
Assisting tenants with requests, questions, problems, and complaints
Arrears & Litigation
Monitor tenant and complex wide arrears and litigation cases
Attend monthly arrears meeting
Unit turnover update
Documents lease violations and coordinate evictions
Direct collection of monthly rents and late fees, process applications and pursue delinquencies through legal action and eviction. Monitor bad debt write-off.
Develop and maintain property budget, analyze expenses and variance reports
Create purchase orders for jobs that exceed $1,000.00
Ensure invoices received timely
Approve invoices in the AP account
Approve invoices in Yardi after the AP team processes for payment
Monitor closing of POs and WOs in Yardi
Site Staff Oversight
Alerting staff of move ins, move outs, any emergencies
Establishes expectations and goals for staff and evaluate performance.
Ensures proper staffing or coverage of the site at all times
Coordinates all site-specific aspects of payroll including the management of employee timecards/Fingerchek
Maintains scheduled office hours, condition of office and that all administrative assistant responsibilities are handled professionally.
Supervises and monitors completion of on-site tasks related to preventive maintenance, routine maintenance, and emergency maintenance; document, timely, in Yardi.
Directing and monitoring maintenance staff responses to requests for service and emergency repairs
Consistently working to clear HPD violations
ECB/DOB violation clearing when applicable
Coordinates vendor bids and contractor quotes.
Conducts required unit inspections; move-in inspection with new incoming tenants, annual inspections for all units, and move-out inspection. All inspections must be documented and place in the tenant’s file.
Conduct bi-annual walk throughs with Building Superintendent and create reports for review to ensure all buildings under the PM’s responsibility are properly maintained and building needs are appropriately noted, planned for, and addressed.
Develop on-going maintenance work and monitoring plan to ensure building is properly maintained and is in compliance with fire safety and sanitation regulations.
Respond to emergencies in timely manner and communicate with appropriate GFB staff to develop response/intervention as needed
Implement any and all corporate and property policies and procedures
Attend weekly construction meetings
Provide and obtain updates on various ongoing construction projects
Provide and obtain updates on unit renovations
Work with construction team on avoiding violations, inspections, and necessary access
Prepare monthly financial cover sheet
Attend monthly financial catch up meeting
Ability to explain irregularities on variances
Ensure all purchases are completed within budget and are processed in a timely manner
Provide superior customer service to residents and prospective tenants by promptly responding to all incoming calls, messages, and emails in a professional, respectful manner
Keep track of all necessary building repairs
Follow up with building preventive maintenance lists
Keep track of daily work order flow ie how many are being created? daily/weekly and how many are being closed out? daily and weekly
Property managers weekly checklist of each property.
Property managers should visit each site at least once a week and provide a report.
Regional property managers should review property managers reports weekly
Why Work at Fairstead?
Fairstead is a real estate owner/operator that has rapidly expanded since its inception in 2014 with three offices across the country and a portfolio that spans 14 states. Come to Fairstead for the opportunity to impact real change and drive decision making from the ground up. Join our team in this growth inspired role to accelerate your career in a fast-growing, energized organization.
Competitive salary, along with full benefits: 401(k) company matching, medical, dental, vision
Wellness programs to promote employee health and self-care
Generous holiday and vacation policy