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Job Description:

This position is under the direction of and reporting to Group Manager of NPD Engineering in Product Services. Primary duties are to report to / support in the research and execution of new product development, Service operations support within the New Product Development (VIGOR) Process. The New Product Development Service Coordinator will develop a base technical knowledge from an end user, distributor, and service standpoint, along with continuous improvement to service NPD processes.

Main Duties & Responsibilities:

• Attend Service meetings with NPD and drive cross functional teams as needed while driving the NPD Process pertaining to Service.

• Lead process improvement strategies across NPD functions within Service Operations Team.

• Coordinate with Product Marketing and Engineering in the development of new innovative products, to develop Service support and pipeline management for categories.

• Communicate cross-functionally with Product Support Engineering (PSE) and Value Engineering (VE) to review Engineering Change Notices (ECN) that affect service and improve process for ECN changes.

• Assist Service Project Leader in developing Service processes for new product categories within all existing service touchpoints (eService, FSCs, ASCs, Tote Programs).

• Drive the NPD pipeline management and assist in development of 3-year product line plans, including initial Service support, long term after sales support strategy, and disposition- including 30 Day and Reconditioning- of product.

• Develop and maintain accurate service landscapes for each product category to assist the Service Team with new product category network support, including eService, Factory Service Centers, Authorized Service Centers and Hub Central Repair Operations.

Education and Experience Requirements:

• Requires a bachelor’s degree in Marketing, Business Administration, Industrial Engineering or related area

• A minimum of 1-3 years’ experience in a sales, marketing, process improvement, product development or related field

• Technical knowledge of tools preferred, but not necessary

• Position requires excellent analytic, written, verbal and interpersonal skills plus demonstrated problem solving and decision-making abilities.

• Proficiency in PC skills including MS Office (specifically Power Point and Excel)

• Oracle application experience preferred

• Must have the ability to react to situations quickly and perform efficiently in a fast-paced environment

Travel:

Occasional travel required, typically 10%-15%. Trips are typically domestic, <1 week duration.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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