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JOB REQUIREMENTS: Position: Customer Service Representative Location: Brookfield, WI Job Id: 273 # of Openings: 1 SUMMARY OF POSITION: Under the direction of the Coating Division Manager and Reconditioning Manager, the customer service and sales associate will identify business opportunities by developing new prospects and interacting with existing customers in order to increase interest and qualify leads for the outside sales team. The associate will provide the best possible customer satisfaction to Guhring\'s customers by addressing and resolving customer inquiries and problems to coordinate accurate and prompt service between customers, sales, production and management. PRINCIPAL RESPONSIBLITIES: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Customer Service: Receive incoming customer telephone calls, fax and e-mail order entry information. Establish and maintain positive working relationships with customers. Provide price quote and delivery information for incoming orders and for phone, email, fax and website inquiries. Enter customer purchase orders. Create sales order and production order. Send order confirmation to customer. Alter production order routing; add operations for reworks, outsource, etc. Coordinate output when purchase orders are ready to ship; close production orders, correct production order quantities when needed, create delivery note, gather jobs to ship each purchase order complete and send to shipping department. Address and resolve customer inquiries, problems and complaints regarding products, billing, etc. Provide accurate and timely information regarding the status of open orders to customers. Unpack, sort and identify incoming customer tools (series number, tool type, and diameter) for quotation and/or order entry. Provide inside support to the outside sales representatives as needed. Address and resolve complaints and make recommendations regarding the return of product and the issuing of credits to customers to maintain customer goodwill. Write up any credit requests (pricing, freight, etc.) and send to the accounting department; keep a copy for records. Communicate with accounting department when customer credit status has changed. Create new customer if needed; add new \"ship to\" customer and/or \"freight payer\" if not in system and maintain customer files. Analyse current and backlog job orders and accordingly develop production plan and schedules with Managers to improve turnover. Prepare production orders by including manufacturing print (if needed) and customer print if available.... For full info follow application link. Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/61E9F760E03A483C