Job Information
NORTH SHORE BANK FSB - BROOKFIELD Contact Center Specialist in BROOKFIELD, Wisconsin
JOB REQUIREMENTS: As The Bank of You, North Shore Bank is about helping families thrive, businesses grow and communities flourish. And it\'s our employees that make the difference. With offices located throughout eastern Wisconsin, we offer a work culture that has been recognized as a Top Workplace eleven times by the Milwaukee Journal Sentinel. As a mutual company, North Shore Bank isn\'t publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities. Are you looking for a company that places long-term growth ahead of short-term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place. SUMMARY: The Contact Center Specialist answers customer telephone and e-mail inquiries in an accurate and timely manner and processes customer research requests through completion. Serves as a liaison between customers and branch/department personnel to ensure effective customer relations. ESSENTIAL DUTIES AND RESPONSIBILITIES: North Shore Bank\'s Position Descriptions are intended to describe only the major functions of the job. You may be expected to perform other duties specified by your manager. Everyone is expected to contribute whatever efforts necessary to operate efficiently and effectively to insure the success of the Bank. Serves customers by answering questions related to such products/services as: Deposit account inquiries Debit card inquiries Personal digital banking inquiries Help desk related questions; browser, operating systems, cookies/cache, etc. General fraud situations Mortgage and consumer loan inquiries Business online banking resets Easy Access, resetting PIN\'s Other areas as needed Refers products, services, benefits, and features in response to questions, problem resolution, and product changes. Referrals are tracked, documented, measured, and qualified monthly. Understands and services current promotions and bank wide initiatives. Completes address change forms per customer request. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) required. Minimum two years of experience in a customer service/contact center role, and at... For full info follow application link. Employment selection and related decisions are made without regard to race, ethnicity, religion, gender, sexual orientation, national origin, age, disability, genetic history, marital status, military or veteran status, or any other characteristic protected by law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/880EF207C4FB42D2