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Services for the UnderServed, Inc (SUS) Wellness Coach in Bronx, New York

WELLNESS COACHES (CASE MANAGERS) Salary rate: Min $45k, Max $45k annually.

SCOPE OF ROLE: The Wellness Coach will assist agency consumers with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow up


  • Provide case management to assigned caseload

  • Develop and monitor individual service plans in conjunction with agency consumers

  • Assist agency consumers with problem solving and crisis intervention

  • Accompany agency consumers on medical, psychiatric, and public benefit appointments, as necessary

  • Act as advocate for consumer as appropriate; encourage and support self-advocacy

  • Identification of any problems in daily living skills; hands on assistance and/or referral in addressing problems in daily living skills

  • Support Facilities Management staff in ensuring maintenance of apartment standards as outlined by SUS and OMH

  • Supportive counseling to agency consumers as needed

  • Regular home visits and hospital visits, as necessary

  • Maintenance of a strong working relationship with all therapeutic support services to ensure the best quality of care

  • Documentation of all services in compliance with agency standards

  • Assist with moves with consumers and staff; also include lifting, packing and cleaning

  • Work as a member of the social service team in the development of off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration

  • Liaison to community-based services and groups including civic, social service government, and business organizations

  • Participate in ongoing individual and group supervision, team meetings, case conferences, division meetings and trainings

  • Adhere to on call cell phone system to facilitate crisis intervention, emergencies and other situations that require immediate action

  • Other duties as assigned


  • Bachelor’s Degree required

  • Working knowledge of various computer programs including e-mail, Microsoft Word, Excel, PowerPoint and Windows Operating System


  • 2 years supervisory experience is preferred

  • Two years’ experience with individuals with mental illness, substance use issues and/or a history of homelessness preferred

  • Experience in group work, tenant organization, case management, referral, and/or community outreach strongly preferred

  • Experience in scattered site setting strongly preferred

  • Experience or training in peer counseling or advocacy preferred

  • Bilingual English/Spanish speaking preferred

Join a team of employees who cares about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Director of Recruitment.

External Company Name: Services For The Underserved, Inc.

External Company URL: http://sus.org/

Street: Melrose North