Experience Inc. Jobs

Adult Learning Center Intake Advisor - Wakefield Library

Department: Branch Services & Programs

Employment Type: Full Time

Location: Wakefield Library

Reporting To: Steven Mahoney

Compensation: $58,000 / year

Description

Overview

Adult English Language and Literacy (AELL) is the direct service provider of ESOL and adult literacy instruction for the Library. Professional teachers facilitate free instruction to adult patrons in reading, writing, speaking, and listening from a 0 to 8th-grade level in both in-person and online classes. Instruction is offered in 3, 10-week cycles and 1, 4-week summer cycle. The Intake Advisors recruit new students, determine eligibility through testing and interview, and monitor attendance, and student retention. Intake Advisors follow up with students to identify barriers to participation and encourage continuation in the program.

We are looking for someone we can count on to:

Own :

• Case management and regular communication with students

• Outreach and relationship building with internal and external partners for program referrals

Teach :

• IIntroduce students to various Library and city services in helping students achieve their long term goals, and remove barriers to program participation

• Conference with students on job readiness topics

• Orient new students to basic digital literacy and online learning platforms

Learn:

• Stay abreast of Library strategic priorities and initiatives

• Maintain regular attendance at city and state professional development workshops

Improve :

• Student retention and persistence in program participation resulting in higher measurable skill gain

• Student registration and intake processes ensuring a positive patron experience

Some expectations for this role are that within:

1 month , this person will:

• Recruit, assess, and place students

• Regularly communicate with absent students to identify and eliminate barriers to program participation

3 months , this person will:

• Receive or maintain certification in Best Plus and TABE administration

• Enter data into program and Library databases (ASISTS and Google Drive)

6 months and beyond , this person will:

• Coordinate localized information sessions

• Coordinate with both external and internal partners to provide workshops to a diverse population

• Analyze data and run reports that will influence future programming choices

Responsibilities

• Provide case management services to students including running information sessions, organizing the intake appointment process including assessment (Best Plus and TABE), NRS goal setting, and placement in a class, or referral to an outside agency; monitor student progress, daily follow up with students who have an attendance problem to encourage continuation in the program

• Input data for students into the agency database in a timely manner, which includes client personal contact information, assessment results, attendance, and educational and employment outcomes.

• Test all students at the end of each cycle

• Maintain paper record files for each student as per NYSED requirements

• Conduct outreach

• Connect adult students with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral.

• Provide workshops on using technology, orientations to library services, etc.

Required Education, Experience & Skills

Required Education & Certifications

• Bachelor’s degree in education, English, literacy, or a related field

• Certification in Best Plus and TABE (attainment of certification required within the first 3 months of employment)

Required Experience

• 1 year of experience working with culturally diverse populations

• Experience using databases (data entry and management)

• Knowledge of community resources and counseling/social services for high needs populations. (literacy and language needs)

Required Skills

• Experience in data entry and utilization of various databases

• Intermediate knowledge of Excel and Google Drive

• Intermediate knowledge of Microsoft Office

• Proficiency in navigating and leading meetings on Zoom

• Excellent written and verbal communication skills,

• Ability to work with culturally-diverse communities

• Ability to work independently as well as part of a team

Managerial/Supervisory Responsibilities

• Supervise 1 hourly Student Mentor

More...

Core Values

All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues

• Be Resourceful in solving problems

• Be Curious in all aspects of your work

• Be Welcoming and Inclusive

Work Environment

• Branch Library Setting

• May require working across several Libraries which offer AELL programming

Physical Duties

• Light lifting required up to 20 pounds of laptop computers, textbooks and projectors

• Will require travel within NYC (Bronx, Manhattan, and Staten Island)

Pre-Placement Physical Required?

No

Union/Non Union

Non-Union

FLSA Status

Non Exempt

Schedule

• 35 hours per week. Will require a minimum of 2 late nights per week, and Saturdays as required.

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public Library Salary Statement

At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.

Union Salaries are determined by collective bargaining agreement(s).