Signature Healthcare Trainer, Medical Office Coordinators in Brockton, Massachusetts
TheTrainer role will develop and implement the ambulatory services training program for the Medical Office Coordinator (MOC) employee population at the outpatient departments at Signature Healthcare. The Trainer will orient, educate, train and provide continued skill and knowledge development for the staff. This training will represent the customer-service, Lean and Culture of Safety values of Signature Healthcare.
Training will be conducted for all aspects of the MOC role including registration – both specialty and primary care workflows – which may include referrals, copay collection, insurance eligibility, portal sign-ups, and check-in processes (scanning, e-sig, etc.). Responsibility for reporting, oversight and leadership with continuous improvement of the following metrics for all practices: Insurance eligibility denials, ABNs (future state), Wait time board management, Customer service, Waiting room maintenance, Portal signups, Back balance collections, Copay collections and other critical tasks within the role.
The Trainer is responsible for providing department wide and/or unit-specific education in support of strategic initiatives, relative educational programs and other identified needs.