Experience Inc. Jobs

Remote Work: No

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.

Let’s create tomorrow together.

As a Technical Customer Support you will be supporting our business customers within EMEA region. Our Premier Technical Support team is multinational team that takes a pride in providing guidance and support to our business clients when they experience issues or have questions regarding our mobile computing devices.

Responsibilities:

As a Managed Services Technical Support I, you will be responsible for the resolution of problems with end-users via telephone, emails or chat using basic technical product knowledge and interpersonal skills (communication business-2-business) in English.

• Solve problems using remote control applications, products and vendors.

• Identify and document customer issues and raise them as directed.

• Participate also in internal projects and tasks assigned by the Management Team.

• Own the customer experience

• Offer customers a value-added experience with premier customer service through relationship and swift identification and resolution of issues

• Building relationships with business customers and stakeholders while representing Zebra values

• Communication with customers and colleagues across the globe

  We provide you with training, opportunities to participate on additional projects, and great team that supports some of the biggest companies in the EMEA region. In addition our teams only work day-shifts !

Qualifications:

• Proficient in English language - written and spoken

• Very good communication skills

• Basic computer literacy with a working knowledge of the Microsoft Office Package

• Tech-savvy person, wanting to learn about different technology

• Demonstrates ability to articulate technical issues in simple way for management and customers to understand

• Customer service focused

• Knowledge of Spanish Language is an advantage

  Benefits:

• 5 weeks of vacation, 5 sick days and 4 volunteer days paid off

• Multisport card at a reduced price

• Meal contribution

• Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses

• Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments

• Annual bonuses based on financial results

• Yearly salary increases according to individual performance

• Employee referral bonus for bringing New Talent to Zebra

• Gym at the office premises

• Free beverages and fruit days

• Life & Pension insurance contribution

• New modern and multifunctional workplace at Vlněna Office park in the city centre

• Discount at our partners (Banks, HP, Dell, Microsoft Office)

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.